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websites blocked

hello

i need help for strange behaviour on Web appliance

when I look at user's history, some sites are blocked and i don't know why but when i try to test the policy applied to a site for this user , all is well

an idea ?

Thanks

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0 Jaydeep over 4 years ago

Hi damien DELEVAL

Would you please share a screenshot of the logs or the user's history? Are you seeing the website getting blocked under any category?

Regards

Jaydeep
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0 Jaydeep over 4 years ago

Hi damien DELEVAL

Would you please share a screenshot of the logs or the user's history? Are you seeing the website getting blocked under any category?

Regards

Jaydeep
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0 damien DELEVAL over 4 years ago in reply to Jaydeep

Blocked site

same site with same user allowed

thanks for your help
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0 Jaydeep over 4 years ago in reply to damien DELEVAL

Hi damien DELEVAL

It might be with the antivirus but I suggest creating a case with Sophos Support as they will be able to check the logs in the backend.

Regards

Jaydeep
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