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sophos email appliance how to remove subject information from reply email using regular expression

phillip guthrie

The below policy does tag incoming email from external email correctly however, when a user replies to external mail the external is still in the subject.  I want the [external ]removed when a person reply's to external mail.  I would like to accomplish this using regular expression if possible.  

 

 



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  • 0

    Below is what this person stated from support on this matter but I have seen this done....I just can't remember how?? if anyone remembers please reply!!

     

     

    Hello Philip,

    This email is regarding your service request number 8572775.

    Unfortunately that us not possible, appliance will add that keyword every time when policy triggered.

    Please let us know in case you need any further assistance.

    Regards,

    Rajesh Dolani
    Sophos Technical Support
    https://www.sophos.com/en-us/support/technical-support.aspx

    Support Knowledge Base: https://community.sophos.com/kb
    Follow us on Twitter @SophosSupport
    Sophos Community (discussion forums): https://community.sophos.com

    SOPHOS - Security made simple




    -----Original Message-----
    From: guthriep@ffbf.com
    Sent: 2019-Jan-14 07:46 PM
    To: esasupport@sophos.com,
    Cc:



     

    If this cannot be done,  is there a way to ONLY have the External show up in email once?  Ex.  When external email  passes thru the mail appliance from external
    user it gets flagged EXTERNAL  then is there a way to ONLY have the email tagged only the one time??

     

     

     

     

     

    From: Sophos Support <esasupport@sophos.com>


    Sent: Monday, January 14, 2019 8:55 AM

    To: Phillip Guthrie <guthriep@ffbf.com>

    Subject: [EXTERNAL] RE: [#8572775] sophos email appliance how to remove subject information from reply email using regular expression

     

     

     

     

     

    Hello Philip,



    This email is regarding your service request number 8572775.



    There is no such option to create any policy to remove keyword from subject.



    We can create policy to add keyword.



    Please let us know in case you need any further assistance.



    Regards,



    Rajesh Dolani

    Sophos Technical Support

    https://www.sophos.com/en-us/support/technical-support.aspx




    Support Knowledge Base: https://community.sophos.com/kb

    Follow us on Twitter @SophosSupport

    Sophos Community (discussion forums): https://community.sophos.com



    SOPHOS - Security made simple

     

     







    -----Original Message-----

    From: guthriep@ffbf.com

    Sent: 2019-Jan-14 06:44 PM

    To: esasupport@sophos.com,

    Cc:

    EDN INFORMATION

    -------------------

    Name: Phillip Guthrie

    Company: FFBF

    Description: The below policy does tag incoming email from external email correctly however, when a user replies to external mail the external is still in the subject. I want the [external ]removed when a person reply's to external mail. I would like to accomplish
    this using regular expression if possible.

















Reply
  • 0

    Below is what this person stated from support on this matter but I have seen this done....I just can't remember how?? if anyone remembers please reply!!

     

     

    Hello Philip,

    This email is regarding your service request number 8572775.

    Unfortunately that us not possible, appliance will add that keyword every time when policy triggered.

    Please let us know in case you need any further assistance.

    Regards,

    Rajesh Dolani
    Sophos Technical Support
    https://www.sophos.com/en-us/support/technical-support.aspx

    Support Knowledge Base: https://community.sophos.com/kb
    Follow us on Twitter @SophosSupport
    Sophos Community (discussion forums): https://community.sophos.com

    SOPHOS - Security made simple




    -----Original Message-----
    From: guthriep@ffbf.com
    Sent: 2019-Jan-14 07:46 PM
    To: esasupport@sophos.com,
    Cc:



     

    If this cannot be done,  is there a way to ONLY have the External show up in email once?  Ex.  When external email  passes thru the mail appliance from external
    user it gets flagged EXTERNAL  then is there a way to ONLY have the email tagged only the one time??

     

     

     

     

     

    From: Sophos Support <esasupport@sophos.com>


    Sent: Monday, January 14, 2019 8:55 AM

    To: Phillip Guthrie <guthriep@ffbf.com>

    Subject: [EXTERNAL] RE: [#8572775] sophos email appliance how to remove subject information from reply email using regular expression

     

     

     

     

     

    Hello Philip,



    This email is regarding your service request number 8572775.



    There is no such option to create any policy to remove keyword from subject.



    We can create policy to add keyword.



    Please let us know in case you need any further assistance.



    Regards,



    Rajesh Dolani

    Sophos Technical Support

    https://www.sophos.com/en-us/support/technical-support.aspx




    Support Knowledge Base: https://community.sophos.com/kb

    Follow us on Twitter @SophosSupport

    Sophos Community (discussion forums): https://community.sophos.com



    SOPHOS - Security made simple

     

     







    -----Original Message-----

    From: guthriep@ffbf.com

    Sent: 2019-Jan-14 06:44 PM

    To: esasupport@sophos.com,

    Cc:

    EDN INFORMATION

    -------------------

    Name: Phillip Guthrie

    Company: FFBF

    Description: The below policy does tag incoming email from external email correctly however, when a user replies to external mail the external is still in the subject. I want the [external ]removed when a person reply's to external mail. I would like to accomplish
    this using regular expression if possible.

















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