https://community.sophos.com/web-appliance/f/discussions/105258/unable-to-whitelist-a-websiteI have white listed an URL but when i run the blocked sites report it still shows that its blocked? i have tried asking Sophos for help but they don&#39;t seem to be able to . Its really frustratingen-USTelligent Community 12https://community.sophos.com/thread/383797?ContentTypeID=1Fri, 14 Sep 2018 10:34:54 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:e88e4936-7838-4fe0-83c8-4701b7902618Red_Warrior<p>Hi Danny,</p> <p>&nbsp;</p> <p>#1 from the UI if you do a policy test and enter:</p> <p>website.com</p> <p>mydomain\danny</p> <p>on the right side does it say its blocked.. or allowed and trusted ? and what policy rule is it hitting?</p> <p>&nbsp;</p> <p>#2 setting a site in the local site list as trusted does not grant access to it, it simply stops scanning of it. IE AV scanning or allowing byte-range requests.</p> <p>any entry in the local site list with more than one period indicates the entry is for that specific site, not the domain.&nbsp;</p> <p>ie: maps.google.com would white list the one site where as google.com would include all sub domains of google.com</p> <p>&nbsp;</p> <p>#3 are you also using endpoint / full web control</p> <p>#4 what is your deployment mode? transparent proxy etc</p> <p>#5 do you have https scanning enabled?</p> <p>&nbsp;</p> <p>finally please let me know what you mean by blocked.. are you trying to allow one user, or everyone .. or based on a policy to get somewhere?&nbsp; or is the policy all done but theres another issue perhaps with the site its self?&nbsp; also .. is the site http or https.</p><div style="clear:both;"></div>