• MFA Failures

    We have MFA set up for Access to the UTM. This weekend we had a core switch failure which blocked access to the internal Radius servers and thus could not gain access to the firewall management. On Cisco and Palo firewalls there is a setting that allows…
  • can i drop all otp generated tokens?

    Hi, i have a utm9 with 9.705-3 firmware. i need to drop and regenerate all otp tokens, to re-enroll a lot of users. how can i drop all of them? currently nobody are using this feature, because a bug in previous software release causes the generation…
  • SNMP is not working on UTM 9

    He utilize Cacti server for network bandwidth monitoring and packet loss so we can have historical information for our clients. Please hella good when dealing with ISPs and packet loss. :) We come from a Mikrotik world but one of our clients use a SG135…
  • How can I make network definition a member of network group using RESTful API?

    Hello, My restd version is 1.2.1 on UTM 9.505004. I can make a new network definition using API, but I can't find API way to make this network definition a member of existing network group definition. Any ideas? Regards, Jan
  • Cannot log into WebAdmin- no login fields showing in GUI. Also, not reporting to SUM.

    SG 310 just updated to the latest version (9.504). After update, device is not available via SUM, nor are the login fields showing in WebAdmin/Admin portal. Attached is what I see when going direct to SG. SSL is turned off so only way to get in is to…
  • CLI Commands to change the Loginuser and root account DO NOT WORK

    I do have CLI access, and due to exteriencing this repeatedly in the past, was testing this on a brand new VM build to prove I'm not just crazy. This SERIOUSLY looks like bad documentation or a bug. In any event, the guide from here: https://community…
  • Unable to login to Sophos UTM Virtual Machine after issues with AD - Password reset from CLI not working

    I do have CLI access. So I found guides from here: https://community.sophos.com/kb/en-us/115346 And I followed the sections entitled: "WebAdmin password reset procedure" and "Local network is missing in the allowed networks of the WebAdmin" I get…
  • UTM interface to connect to on-the-premises router (behind the firewall) with a WAN IP

    On this diagram we have several objects to look at WAN IP = 12.12.12.35 LAN IP of UTM = 8.8.8.8 WAN IP of Router behind firewall = 12.12.12.36 LAN IP of Router behind firewall 8.8.8.4 How would you configure Port 4 to plug a cable from the…
  • We've been locked out of our UTM appliance - help

    Hi all, Firstly apologies, we're new to these devices and have little or no experience of them. We have a Sophos UTM device (Software that seems to have been installed on a Dell server?). It is used to terminate a site to site VPN between our branch…
  • Mac Chrome 56.0.2924.76 (64-bit) broke UTM Management

    All, I just installed the latest Chrome and once again I'm no longer able to connect to my UTM running 9.409-9, Safari continues to be fine though. So I'm guessing Google is messing with the ciphers again and probably removed something the UTM…
  • Possible bug: meta_x509 data still remains in confd after creating backup and selecting remove "Unique site data (license, passwords, certificates/keys, endpoints)

    I noticed that creating backups in UTM 9 and selecting remove unique site data will still leave traces of meta_x509 certificate data. We use a base backup image to provision new UTM's for customers. While this data does not pose a security risk, there…
  • How to Translate Error Messages?

    Hi folks, Is there any way to translate all the error messages that users receive? I already did all the customization from "Management > Customization", but messages like "Timeout while reading response from Server" is still in English. Thanks…
  • Please support my feature request: "Improve User and VPN-Config Management of UTM!"

    Hello dear colleagues on the front of our lovely and sometimes hated UTM and SG devices [H] I create this threat to discuss my feature request and search for supporters and voters ;) Everyone who needs to maintain hundrets of users on a UTM pleas…
  • Blocking access time & site based?

    Good morning, I'm in the process of installing a new firewall... Is it possible with the UTM to block internet access based on PC name (or mac address) in combination with certain hour interval & site? VB: Portable-HP can't access Facebook between…