Dear Ladies and Gentlemen, I tried to register to create a support request, it seems that the site has some problem in accepting the registration requests, I contacted customer support via chat, but it seemed they did not have a solution for me, so…

Under "Management" and then "Licensing", I can see that we have "Endpoint AntiVirus" enabled and active with a max user count of 105, but I cannot determine what percentage of the 105 licenses are actually utilized today? Does anyone know how to find…

Hallo Zusammen, derzeit habe ich auf einem Client das Problem, dass sich der Endpoint Client der UTM nicht installieren lässt. Ich habe schon alle möglichen Tools zum Removal von Dritt-Software durchlaufen lassen, leider ohne Erfolg. Folgender Fehler…

Hi, We have been a Symantec Endpoint protection shop for a long time and just purchased Sophos Endpoint with Intercept X. The sales rep said that they can coexist on the same machine yet when you install Sophos Endpoint it uninstalls Symantec Endpoint…

Hello, I would like to deploy this using SCCM. The issue that i am facing is that the flags mentioned here: https://community.sophos.com/kb/en-us/12570 don't work. Installer is completely ignoring them. I use the setup.exe after extracting it from…

I have been fighting with an issue with using Endpoint Protection, and I'm convinced that the issue isn't on my end so I really need some help in resolving this. Almost 2 weeks ago I discovered that the agent's weren't getting updates, so I began…

Hi folks Posting here as it falls under UTM 9 - Similar issue Endpopint is not updating or connecting. It used to work just fine... I have no idea when it stopped working. I dropped the Endpoint onto my daughters new laptop and discovered all my home…

Hi, I know that for deep packet inspection you need a computer to trust your selfmade CA. I know it can be distributed by a GPO, I wonder if this is possible: Enable Deep packet inspection on the UTM and force end point protection to install the CA…

Examining the firewall logs, I see that endpoint protection uses swi_service.exe which is attempting to communicate on port 80 to access some European AWS addresses. The UTM blocks the traffic by default. This seems like strange behavior. I would have…

My UTM 9 Home license contains I think with in that license I got Endpoint Protection (10 installs) but for some reason the End Point protection terminates on 2017-09-26 but the Rest of them expire on 2020-06-09. Is there a way to co-term Endpoint…

All of our Windows Servers suddenly started displaying empty Endpoint Protection logs on the Servers themselves. The UTMs look normal. It happened sometime between 30 July 2017 at 13:00 UTC, and 1 August 2017 at 01:00 UTC. (Local time: between Sunday…

Sophos Antivirus had an update yesterday to Version 10.7.2. While this was occurring the following IPS alert began popping. Intrusion Prevention Alert An intrusion has been detected. The packet has been dropped automatically. You can toggle…

Hallo zusammen, seit einiger Zeit, der genaue Zeitpunkt ist mir leider unbekannt, hat unsere UTM (V 9.411-3) Probleme mit der Endpointprotection. Mit wird seit dem nicht mehr angezeigt ob Clients online sind oder nicht. Anfangs war dies nur ein sporadischer…

Trotz positiver Meldung im System, aktualisieren Sophos Endpoints die Virensignaturen nicht mehr Seit Anfang November findet keine automatische Aktualisierung der Endpoints mehr statt, wenn diese sich hinter einer UTM befinden. Interessanterweise melden…

Hello together, I want to install Sophos Endpoint Protection UTM on newly installed Windows 10 1607 (Build 14393.321) machine. I had an very old full installation package (10.3). It installed but it didn't get updates. I had this issue last year with…

Tonight tonite after upgrading my UTM 9 to the latest version web control is blocking all websites (including the firewall webadmin page) on my endpoints the only thing that allows me to use a web browser again is to authenticate my user and disable web…

I am working with Sophos Support to troubleshoot two issues one with web filtering and one with Endpoints not being able to update. I can ping the update server with no problems: Pinging sophos-1.hs.llnwd.net [68.142.102.148] with 32 bytes of…

Right now my company has Endpoint protection deployed to its current computers and we are currently in the process of building out a new UTM. My concern is we currently have the old UTM's Endpoint Protection installed on the machines so once we use…

I just upgraded to Windows 10 Pro 64-bit from a newly created Windows 7 (Ultimate, 64-bit). I am thinking about using this system going forward as my personal, production Windows system. (My previous "production" Windows system was Windows 7 Ultimate…

What Problem ??? I don´t know..... EntityAppEvent: Device control failed to process notification of a configuration change: errorCode=0x80070005. Zusammenfassung: - EntityAppEvent: Attempt to access the on-access driver by unprivileged user (NT-AUTORITÄT…

Hi, sophos liveconnect seems to have massive problems since 2 days. my UTM shows no clients online and liveconnect is offline. in the live log it shows: 2016:04:28-08:49:54 vpn-1 epsecd[10157]: W id="424200" severity="warn" sys="System" sub="epsecd…

I've noticed over the past few months that my Endpoint Web Protection logs are not populating on my UTM. This started to happen on version 9.355. I have now cleanly installed 9.400-9 and have refreshed from scratch the Endpoint Protection and I'm still…