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AP30 unstable since 9.401

BarryG

Hi,

(currently running 9.402-7)

My AP30 frequently seems to reboot, after moving from 9.355 with VLANs to a new VM running 9.401 without VLANs.

Sometimes, I get email messages from the UTM "WARN-728 Access Point is Offline".

Here's the wireless.log entries from the last occurance:

2016:05:27-00:22:00 192.168.211.211 hostapd: wlan1: STA 1c:5c:f2:9b:34:79 IEEE 802.11: authenticated
2016:05:27-00:22:00 192.168.211.211 hostapd: wlan1: STA 1c:5c:f2:9b:34:79 IEEE 802.11: associated (aid 5)
2016:05:27-00:22:00 192.168.211.211 awelogger[1477]: id="4103" severity="info" sys="System" sub="WiFi" name="STA authentication" ssid="WIFIWIFI2" ssid_id="WLAN2.0" bssid="00:1a:8c:29:77:81" sta="1c:5c:f2:9b:34:79" status_code="0"
2016:05:27-00:22:00 192.168.211.211 awelogger[1477]: id="4104" severity="info" sys="System" sub="WiFi" name="STA association" ssid="WIFIWIFI2" ssid_id="WLAN2.0" bssid="00:1a:8c:29:77:81" sta="1c:5c:f2:9b:34:79" status_code="0"
2016:05:27-00:22:00 192.168.211.211 hostapd: wlan1: STA 1c:5c:f2:9b:34:79 WPA: pairwise key handshake completed (RSN)
2016:05:27-00:22:00 192.168.211.211 awelogger[1477]: id="4101" severity="info" sys="System" sub="WiFi" name="STA connected" ssid="WIFIWIFI2" ssid_id="WLAN2.0" bssid="00:1a:8c:29:77:81" sta="1c:5c:f2:9b:34:79"
2016:05:27-00:23:51 192.168.211.211 hostapd: wlan1: STA 0c:d7:46:ab:84:00 IEEE 802.11: disassociated due to inactivity
2016:05:27-00:23:51 192.168.211.211 awelogger[1477]: id="4102" severity="info" sys="System" sub="WiFi" name="STA disconnected" ssid="WIFIWIFI2" ssid_id="WLAN2.0" bssid="00:1a:8c:29:77:81" sta="0c:d7:46:ab:84:00"
2016:05:27-00:23:52 192.168.211.211 hostapd: wlan1: STA 0c:d7:46:ab:84:00 IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] kswapd0: page allocation failure: order:0, mode:0x20
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] CPU: 0 PID: 99 Comm: kswapd0 Not tainted 3.10.49 #3
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] Stack : 00000000 00000000 00000000 00000000 8054a0de 00000033 8182b3e8 00000000
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] 	  80237544 8026c673 00000063 805437fc 8182b3e8 00000000 00000000 00000000
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] 	  00000000 801e73cc 00000000 8015b69c 00000006 00000000 80239070 819a5a9c
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] 	  00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] 	  00000000 00000000 00000000 00000000 00000000 00000000 00000000 819a5a28
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] 	  ...
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] Call Trace:
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] [<80193870>] show_stack+0x48/0x70
2016:05:27-00:25:54 192.168.211.211 kernel: [  549.240000] [<801f8b7c>] warn_alloc_failed+0x108/0x12c
2016:05:27-00:26:40 fw awed[22827]: [A4000BE4D4BC5D2] ll_read: dead socket: Resource temporarily unavailable
2016:05:27-00:26:40 fw awed[22827]: [A4000BE4D4BC5D2] disconnected. Close socket and kill process.
2016:05:27-00:26:44 fw awed[4687]: [MASTER] new connection from 192.168.211.211:41002
2016:05:27-00:26:45 fw awed[23793]: [A4000BE4D4BC5D2] AP30 from 192.168.211.211:41002 identified as A4000BE4D4BC5D2
2016:05:27-00:26:45 fw awed[23793]: [A4000BE4D4BC5D2] (Re-)loaded identity and/or configuration




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  • 0

    Hi,

    Restart awed services, take SSH to UTM with root privileges. Run command: /var/mdw/scripts/awed restart. 

    Also, try reflashing AP30, please refer : https://www.sophos.com/en-us/support/knowledgebase/118843.aspx

    Hope that helps.

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Hi Sachin,

    I have run the awed restart command and will keep an eye on it.

    However, I have already applied recent up2dates and rebooted, so I'm sure awed had restarted then.

    Also, I am sure the AP was flashed during the 9.400 setup, and probably during the 9.401 & 9.402 up2dates as well. If you let me know what to look for in the logs to confirm that, I will check.

    I had a hard time getting the AP30 working with 9.4xx without VLANs; if re-flashing the firmware with the RecoveryApp is going to revert me back to an older firmware and cause problems again, I'd rather avoid that if possible.

    Thanks,

    Barry

Reply
  • 0 in reply to sachingurung

    Hi Sachin,

    I have run the awed restart command and will keep an eye on it.

    However, I have already applied recent up2dates and rebooted, so I'm sure awed had restarted then.

    Also, I am sure the AP was flashed during the 9.400 setup, and probably during the 9.401 & 9.402 up2dates as well. If you let me know what to look for in the logs to confirm that, I will check.

    I had a hard time getting the AP30 working with 9.4xx without VLANs; if re-flashing the firmware with the RecoveryApp is going to revert me back to an older firmware and cause problems again, I'd rather avoid that if possible.

    Thanks,

    Barry

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