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Two APs. Some iPads stay connected to an AP, even as they move closer to the other AP.

jlbrown

Running UTM 9.707-5 with two APX740 access points. Less than 20 clients connected to each one.

I have a situation where an iPad will connect to one (say the West one) and even when it is moved directly under the East one, it stays connected to the West AP, even if connection strength drops to 15%. Reboot the iPad and it still connects to the West one.

Any idea why they become locked on an AP? Or how to fix?

(same SSID).

Thanks, James.



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  • 0

    Great question, James - haven't seen that one before here.  Please let us know what Sophos Support has to say.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • +1 in reply to BAlfson

    Sophos Support had the answer. For each wireless network, I had to go to Advanced and Enable 'Fast transition'.

    All worked after that.

  • 0 in reply to jlbrown

    Thanks for letting us know!  It's disabled by default, and I just enabled it on mine.  I noticed that a couple of my devices either drop or won't make the transition to my AP.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

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  • 0 in reply to jlbrown

    Thanks for letting us know!  It's disabled by default, and I just enabled it on mine.  I noticed that a couple of my devices either drop or won't make the transition to my AP.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

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