Accept Terms and Conditions Page not Displaying for some Customers

RE: Accept Terms and Conditions Page not Displaying for some Customers

BAlfson — Thu, 31 May 2018 07:36:29 GMT

You should get a ticket open with Sophos Support, Aaron - this is not a configuration issue. Hopefully, there's a better solution than taking a config backup, installing from ISO and restoring. Please let us know what you learn.

Cheers - Bob

RE: Accept Terms and Conditions Page not Displaying for some Customers

Aaron Metthe — Tue, 29 May 2018 14:17:35 GMT

Hi Bob,

I am a small business, so I sat down with them and asked them to log on in front of me. Wifi tells them to "sign-in", and then the web browser stays white, as if it is loading, but never gets to terms and conditions. I've personally seen this 3x and have had several more "complaints".

Thanks Bob,

Aaron

RE: Accept Terms and Conditions Page not Displaying for some Customers

BAlfson — Mon, 28 May 2018 12:58:29 GMT

Hi Aaron and welcome to the UTM Community!

Does the Wireless log show that they connect to the Guest network? How do you know they didn't see the Ts&Cs page?

Cheers - Bob