All sites uncategorized

Thanks, VE1

Hi Everyone,

Apologies for the inconvenience.

I would request you to create a case and DM me the case number. We do have other customers reporting about this and we're currently investigating the issue. I will provide an update as soon as I have more information.

At my side it seems like the issue is resolved! 

At our end the problem seems to be solved.

Hi Everyone,

I have an update from our team that it has been resolved an hour ago and it has been working fine post-incident.

Please DM me if you're still facing this issue.

had the same problem this morning until about 1pm, so it was a generally problem. didn´t affect me outside, only the kids at home after school...so they had to spend time in other things than internetz - it felt like years of apocalyptic waste of time for them... ;)

We are facing the same problem since this morning.

"ping http.00.t.sophosxl.net" shows 100% packet lost.

Please, advice!

Regards,

TGy.

In germany: Ping is answered, but Websites still showing uncategorized.

Edit: A reboot of the Master Node of our HA Cluster resolved the issue for us. Something got stuck on that Node, i guess.

MfG Widde

We've at least 6 customers with the problem, that would suggest it's a similar problem that occurred last week. I'm just waiting for a call back from Sophos support about it.

Regards

I also asked Sophos to help, but meanwhile it has been solved "automagically".

We have not done anything on our side, and suddenly the categorization function came back to normal.