starting from this morning all web sites appear uncategorized.
The problem seems generalized on all countries (EU).
Someone with the same problem?
The support team confirms to me the service has been restored.
Hello Folks,Apologies for the inconvenience. This was caused due to the connectivity of the Web Categorization server in the Western Europe region. This is now resolved. please refer to Advisory: Sophos UTM 9 - Web Categorization Issues (Western Europe region)
starting from this morning again all web sites are uncategorized.
...at the moment the problem seems solved.
Still an issue for us!
Still a problem for us. After waiting over half an hour then on the phone for one and half hours beggars belief why they are looking at our log files when it's their system that is not working. :-(
From our side, it's all ok.
Did you open a support ticket with Sophos?
Yes i logged a support case.
Policy checker still reports sites as categorized.
Same Problem at our side.
Now checking with Web Protection > Policy HelpDesk > Policy Test if the issue is resolved.
An ETA when we can expect the issue to be resolved would be nice.
There is still an issue at Sophos end.
Just confirmed by support, No ETA will receive info ASAP and post it here.