IPSec VPN keeps down after DSL lines reconnects...

Hi Sachin,

we have posted some logs and more and more users report the same problem.

Seems to be a firmware-bug isnt it? will it be fixed and when?

Can we get a hotfix from support for this or will it be in next GA-Update?

From Sophos I get this Number for the problem NUTM-4173 

Hi All,

This is bug NUTM-4173. A fix will be provided in next firmware release.

Thanks

I spend several hours to the same problem too, same problem here

Site 1: UTM/ASG 220 Appliance 9.403-4

Site 2: UTM/ASG 120 Appliance 9.403-4

Site-to-Site IPSec works with 9.355-1 and is broken every morning after DSL reconnect since update to 9.403-4

VPN User can´t log in at this time. Only after reboot.

My way to bring back the tunnel: restart UTM every day at 2...

does not test sophos its firmware?

we are endtesters? we are working with productive systems.....this is not possible!!

When will be fixed this? Time is running :-(

Greetings

Dirk

Hi Dirk,

I stay on my rollback to 9.355, until sophos fixes the NUTM-4173.

If you have

- Site 1: more DSL Interfaces (Gateway type: initiate connection)

- Site 2: only one DSL Interface (Gateway type: answer mode)

you could try to change the direction of the tunnel initiation

- Site 1: answer mode

- Site 2: initiate connection

I do no more tests since I spent to much time with this problem ...

When will Sophos release a fix? We are waiting!

Restarting VPN every night is way beyond annoying. [:@]

agree !!

Today my boss was earlier at work at 6:00 and wanted to work, but he couldn't because there was no working VPN to our HQ. Now he is VERY upset about the whole situation. Unfortunately we were just about to buy a new hardware appliance with TotalProtect for three years, and now he thinks to "throw this Sophos sh*t out!" [:(]

Can we please get some feedback from Sophos here? When will you release the fix?

I have this Problem for more than a year now with all versions up to 9.402 ...

The only workaround was a cron job that restarted the UTM every night after the VDSL reconnects.

But even then, after some weeks it only helps to turn power off and on again ...

It happens on multiple SG125  as well as on a software version runing as a VM ...

Until now it was sporadically every 2-3 Weeks, now it's every day after pppoe reconnects. ( German Telekom VDSL )
Suphos support ignored my requests for month ! 

I think these support guys should talk directly to our bosses , mine are also "not amused" when they cannot work from remote.

I also did throw out the money for the SG's

In my case it's people in 2 Offices cannot work !!!

It is absoutely annoying that vital, basic things like these take month to be seen and fixed ...

Unknown said:

I have this Problems for more than a year now with all versions up to 9.402 ...

The only workaround was a cron job that restarted the UTM every night after the VDSL reconnects.

But even then, after some weeks it only helps to turn power off and on again ...

It happens on multiple SG125  as well as on a software version runing as a VM ...

Until now it was sporadically every 2-3 Weeks, now it's every day after pppoe reconnects. ( German Telekom VDSL )
Suphos support ignored my requests for month ! 

I think these support guys should talk directly to our bosses , mine are also "not amused" when they cannot work from remote.

I also did throw out the money for the SG's

In my case it's 2 complete Offices that cannot work !!!

It is absoutely annoying that vital, basic things like these take month to be seen and fixed ...