New Sophos Support Phone Numbers in Effect July 1st, 2023

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running VPN client in windows 7 getting error: OpenVPN service is not available

Boon Low

Hi,

When I run the latest Sophos VPN client on a windows 7 Pro laptop, it gave me the following error: OpenVPN service is not available.

I am running the client versions as below:

Sophos Connect service - 2.1.20.0309

OpenVPN service - 2.5.0.0

Is it possible to run this version in windows 7 and if so is there a windows patch I need to apply? I was told to us the legacy Sophos VPN, but this is not support by Sophos any longer. 

Thanks



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  • 0

    Hello,

    Sophos Connect Version 2.1.20.x is NOT the now called „legacy“ VPN -client.

    This is the new Client.

    What is your use case?

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to PhilippRusch

    Hi,

    Yes, I know it is not. I want to know how to get it to run in windows 7. When I run this client, I get the message as in my post. 

    Do I need to put in a special patch in windows 7 or it cannot be use at all? If not, then is there a version I can download that works for windows 7?

    Rgds,

  • 0 in reply to Boon Low

    The version your running is current and indicated that it supports Windows 7.  I'm running same version you're running on Windows 7 and it works fine.  I'm not sure if there are any specific patch except I'm current on Windows updates.  It looks like old remnant of Sophos SSLVPN TAP adapter is lingering in your registry.

  • 0 in reply to PatrickLee

    You would have to uninstall the other client(s) to get this running.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to PhilippRusch

    Which shouldn't be possible to have them both on the same machine.  Connect shut down when I tried that with the old VPN client software and wouldn't let me have both clients installed at the same time.  Disappointed

    There might be a problem with the service not starting/running correctly.  You can also try disabling the service, then setting it to manual and try starting it again after that.

    OpenVPN service is unavailable (sophos.com)

    XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | GB Ethernet x5

  • 0 in reply to PatrickLee

    Thanks for the reply. My windows 7 updates are also current. So I am not sure why mine do not work. I did not previously use Sophos but was using the Cisco VPN client. I have uninstalled the Cisco VPN Client just to try out, but seems problem is still there. So  not sure what else I can try.

  • 0 in reply to Amodin

    My previous vpn client was Cisco VPN client.. I have uninstalled it. When I check the services, there is one called OpenVPNserviceInteractive. It was running. I stop and restart the service, but the problem remain.

  • 0 in reply to PhilippRusch

    I uninstalled the Cisco VPN client which I was using and still it did not work, getting the same error message.

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