Hello,
I'll start by apologizing for not knowing if I'm in the right forum area and possibly not providing the correct information from the start, but I'll give it a try!
Basically, I've got a Sophos XG and everything works find with it. I've got an APEX Controller by Neptune Systems which I can connect to directly through an internal IP address, but I can't get that device to connect outbound to Neptune Systems. The purpose of the device (APEX Controller) is to communicate with lights/pumps for an aquarium - it is a piece of hardware that just passes instructions/reports back and forth between the hardware and the device, then sends the data to Neptune Systems where I can view it. The controller can also fetch bios updates and such. Anyway, I've got it setup to use a private IP address with the correct subnet/gateway and 8.8.8.8 for a DNS server.
I guess I'm curious to know where someone would start to investigate something like this? I've already tried setting a rule in the firewall configure to allow any/all services to do anything they want, so I don't think it is some kind of rule in the firewall section preventing its functionality.
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