After logging in, the program becomes unresponsive after making a change, or just after a minute or two. The time out time is 1900 seconds
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After logging in, the program becomes unresponsive after making a change, or just after a minute or two. The time out time is 1900 seconds
Hi,
Please provide us more details on this.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
To be more specific, I login. In this instance, I was trying to edit and allow for white list websites. I was able to add a website, but when I wanted to edit, I was not allowed. When I attempted, I would get a small box about 0.25” x 3” that had inside “edit white list/blacklist object.” To the right is the? For help and then an x.. There is an orange line beneath the words “white list/blacklist.” The portion of the rectangle beneath the words is blank. In order to be able to continue to use the program, I either have to login again or, bizarrely, proceed to the help page. This nonresponsiveness can occur in a matter of seconds. Timeout time is set to 1900 seconds.
Hi,
Please post screenshot of the error.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi,
Restart httpdservices, take SSH to UTM and type, /etc/init.d/httpd restart.
Hope that helps:)
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.