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All devices are offline in SUM

Hi everybody,

We have in our office a sum that contain up to 80 devices.

Last wednesday, all this devices become offline.

Please help me to resolve this serious problem.

Please note that is the unique SUM deployed
Note also, that the Cpu usage is not high (between 1% and 20%)

Thanks you in advance.

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0 idjawad over 9 years ago

Always the same problem, can you help us please
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0 idjawad over 9 years ago

Always the same problem, can you help us please
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0 rfcat_vk over 9 years ago in reply to idjawad

You really didn't answer all the questions.

When you login to a remote UTM does it show the failed connections in the central management little window?

Is the address of the sum hardcoded or DNS lookup in the remote sums?

From another site using your sum (fqn) dns name try to connect to the sum.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 twister5800 over 9 years ago in reply to idjawad

Always the same problem, can you help us please

try this:

https://community.sophos.com/products/unified-threat-management/astaroorg/f/61/t/57109

And report after reboot.

-----

Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 idjawad over 9 years ago in reply to twister5800

Hi,
Thank you for the reply.

No changes after updating ths SUM and rebooting it

Any idea ?
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