we are using SUM 4.300-4 with 9 Sophos SG Devices. The Setup was working like a treat and fine till 23th June. Only one Device now (SG135 - 9.312008) has problems and is not able to connect to the sum anymore. There was nothing changed in the setup.
Of course i tried the usual stuff, rebooting the SG135, rebooting the SUM, checking DNAT and FW Rules but nothing helped and everything is still fine regarding the setup and the other SGs. Also did an Update to 9.313-3 but this didnt helped too.
Checking the Log File i found the following entries, the problem started 15:10:46
2015:06:23-15:05:33 SWHFW01 device-agent[5513]: Reporting 19 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:06:03 SWHFW01 device-agent[5513]: Reporting 19 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:06:33 SWHFW01 device-agent[5513]: Reporting 20 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:07:03 SWHFW01 device-agent[5513]: Reporting 19 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:07:33 SWHFW01 device-agent[5513]: Reporting 20 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:08:03 SWHFW01 device-agent[5513]: Reporting 15 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:08:33 SWHFW01 device-agent[5513]: Reporting 19 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:09:03 SWHFW01 device-agent[5513]: Reporting 16 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:09:33 SWHFW01 device-agent[5513]: Reporting 16 changes to accd (inotify: /etc/sysmond.ph).
2015:06:23-15:09:44 SWHFW01 device-agent[5513]: Creating 'monthly' reporting data
2015:06:23-15:09:44 SWHFW01 device-agent[5513]: reporting.change': monthly
2015:06:23-15:09:44 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//memswap_monthly.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:09:44 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//disk_usage_monthly.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:10:46 SWHFW01 device-agent[5513]: [1] Write failed after 430000 retries. Could not send data for over 1 Minute.
2015:06:23-15:11:47 SWHFW01 device-agent[5513]: [1] Write failed after 850000 retries. Could not send data for over 2 Minutes.
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: [1] Write failed after 1280000 retries. Could not send data for over 3 Minutes. Giving up.
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Syswrite has returned an undefined result: "No such file or directory" writing data to socket.
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: out_buffer not empty. flushing...
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Creating 'weekly' reporting data
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: reporting.change': weekly
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//memswap_weekly.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//disk_usage_weekly.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Creating 'daily' reporting data
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: reporting.change': daily
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//memswap_daily.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: /var/log/reporting/meta/0//disk_usage_daily.ph does not exist. Continuing without it. (harmless)
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Not reporting inotify: no role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 1 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 2 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 3 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 4 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 5 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 6 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: timer2 -> module 7 not executing: denied by role
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: 1 is not connected. Trying to connect
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: Updating SUM IP address for path: acc/server1/server
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: [1] Connecting to SUM (ip=***.***.***.***, port=4433).
2015:06:23-15:12:48 SWHFW01 device-agent[5513]: [1] Using SUM SSL connection.
2015:06:23-15:12:53 SWHFW01 device-agent[5513]: [1] SUM connection failure, retrying (ip=***.***.***.***, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
2015:06:23-15:12:59 SWHFW01 device-agent[5513]: [1] SUM connection failure, retrying (ip=***.***.***.***, port=4433). SSL-connect: 'IO::Socket::INET6 configuration failed'
2015:06:23-15:13:00 SWHFW01 device-agent[5513]: [1] Connection failed (ip=***.***.***.***, port=4433).
Do you have any ideas, what the problem could be?
Thanks a lot in advance.
Regards
Peter
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