At the day shift from 30/5 to 31/5 at midnight, I got this in my SUM Core log, today all customers with MSP are being told their license is expired, I got it working by deactivating all MSP's and reactivating them again...but why??
I see a loss of connection to the SOPHOS MSP licensing server...?
I opened a support case for this.
This is from SUM Core log:
2015:05:31-00:00:10 sum accd: 2481602271 [0xe57eeb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=e6667fb8-a70f-3ddc-9f05-15d1710dbf03, this=0xee203b20
2015:05:31-00:00:13 sum accd: 2481605272 [0xe07e4b70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=b4827829-f8e7-312d-ae5c-36e53f61add0, this=0xee3ebc90
2015:05:31-00:00:13 sum accd: 2481605291 [0xedfffb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=72cd06d2-56e8-32dd-b201-2ff24cfc5a58, this=0xf062e700
2015:05:31-00:00:14 sum accd: 2481606238 [0xe5fefb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=3342d673-5718-3cdd-bb58-eb09b3d57203, this=0xee3c1b70
2015:05:31-00:00:19 sum accd: 2481611787 [0xe07e4b70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=7917dcf3-8be4-3bfc-b0b8-2a7c3f72182f, this=0xf0686698
2015:05:31-00:00:24 sum accd: 2481616192 [0xe57eeb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=38f02319-1e33-33cb-b0a0-65037c93fbb1, this=0xee451828
2015:05:31-00:00:28 sum accd: 2481620825 [0xeedfcb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=361d14bc-d932-35f4-b792-494fe6577681, this=0xee4b7630
2015:05:31-00:00:47 sum accd: 2481639499 [0xf0fbeb70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=713c3837-15df-3fea-9304-dcbd57fd6427, this=0xee273e40
2015:05:31-00:01:11 sum accd: 2481662850 [0xe07e4b70] WARN server.device.CheckPingAction null - 2 missed ping(s) device d2283756-2bcd-3de8-8ec7-71dfd6a4d624
2015:05:31-00:01:14 sum accd: 2481666766 [0xeb7fab70] INFO server.device.DeviceStore null - an updateData procedure has been already started, we could possibly wait here for some time, device=bae5b47f-da23-3a7c-9652-3edbb547b719, this=0xee402818
2015:05:31-00:01:41 sum accd: 2481692850 [0xe67f0b70] WARN server.device.CheckPingAction null - 3 missed ping(s) device d2283756-2bcd-3de8-8ec7-71dfd6a4d624
2015:05:31-00:01:41 sum accd: 2481692850 [0xe67f0b70] ERROR server.device.CheckPingAction null - device [device;guid[:D]2283756-2bcd-3de8-8ec7-71dfd6a4d624;ip:x.x.x.x;name:fw01.***.dk] missed 3 pings => disconnecting
2015:05:31-00:01:41 sum accd: 2481692902 [0xddfdfb70] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;guid[:D]2283756-2bcd-3de8-8ec7-71dfd6a4d624;ip:x.x.x.x;name:fw01.***.dk]
2015:05:31-00:01:41 sum accd: 2481692917 [0xe67f0b70] INFO server.device.DeviceCache null - DeviceCache::logout() device ... [device;guid[:D]2283756-2bcd-3de8-8ec7-71dfd6a4d624;ip:x.x.x.x;name:fw01.***.dk]
2015:05:31-00:40:23 sum accd: 2484014851 [0xe1fe7b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-01:40:23 sum accd: 2487614851 [0xf27c1b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-02:05:00 sum accd: 2489091851 [0xe77f2b70] INFO server.device.AggregatedTransformer null - cleaning up reporting DB entries which are older than 2014-12-03
2015:05:31-02:40:23 sum accd: 2491214850 [0xedfffb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-03:40:23 sum accd: 2494814850 [0xed7feb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-04:40:23 sum accd: 2498414850 [0xe87f4b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-05:40:23 sum accd: 2502014851 [0xe17e6b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-06:40:23 sum accd: 2505614850 [0xe97f6b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-07:40:23 sum accd: 2509214851 [0xdc7dcb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-08:40:23 sum accd: 2512814850 [0xe1fe7b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-09:40:23 sum accd: 2516414851 [0xeedfcb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-10:40:23 sum accd: 2520014850 [0xe37eab70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-11:40:23 sum accd: 2523614851 [0xecffdb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-12:40:23 sum accd: 2527214850 [0xf3fc4b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-13:40:23 sum accd: 2530814850 [0xebffbb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-14:40:23 sum accd: 2534414850 [0xf05ffb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-15:40:23 sum accd: 2538014850 [0xef5fdb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-16:40:23 sum accd: 2541614850 [0xf0fbeb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-17:40:23 sum accd: 2545214851 [0xe2fe9b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-18:40:23 sum accd: 2548814851 [0xe6ff1b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-19:40:23 sum accd: 2552414850 [0xe97f6b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-20:40:23 sum accd: 2556014850 [0xe87f4b70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-21:40:23 sum accd: 2559614850 [0xe47ecb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-22:40:23 sum accd: 2563214850 [0xe47ecb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
2015:05:31-23:40:23 sum accd: 2566814850 [0xdd7deb70] INFO server.msp.LpClient null - Connecting to ws-utm-msp.sophos.com:443
This thread was automatically locked due to age.
