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SUM service down / Sophos UTM Manager inactive

Hi Guys,

we got pretty much the same issue as described here:
LINK

and we would love to try the solution of deleting the accd as mentioned in that post.

However before we try that, what would be the result of it? Would items like ipsec and vpn setups also be deleted?

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0 Scott_Klassen over 9 years ago

Would items like ipsec and vpn setups also be deleted
Yes, that is possible. You'd be deleting the configuration from the database.

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0 sebokopter over 9 years ago

Hi jquilitz,

are you sure that you have the same issue? What is your issue exactly? Can you provide the accd.log? If you delete all entries in one table all the VPN configurations on the SUM is lost. Therefore we wouldn't recommend that without knowing the real issue.

Regards,
Sebastian
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0 JanQuilitz over 9 years ago

Am talking with Sophos Support on this now - deleting stuff from the DB messed up other items / routing.

Thanks for the help.
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0 MatthewShafer over 9 years ago

Not sure if you are were able to get this resolved or not, but I had this issue a while back. After talking to support, if I am not mistaken the problem was an apostrophe in the title of one of our UTMs. I believe that support was able to delete that and get it running for me. For the time being, I restored a backup config onto another box with an older SUM version.
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