SUM what UTM ID show in dashboard ?

RE: SUM what UTM ID show in dashboard ?

seroal — Wed, 23 Mar 2016 03:35:12 GMT

I used the reset button in webadmin without any bad impact. The good thing is, that the utm is now able to connect to my sum again.

@ Bob: In this case, i probably configured this machine by restoring a backup without site specific data....

But another case closed, thanks!

RE: SUM what UTM ID show in dashboard ?

seroal — Tue, 22 Mar 2016 12:01:37 GMT

Hi,

thanks for this useful information. Does cc reset_system_id do anything further to changing the guid? Do i have to expect any loss of connectivity?

Regards

Sebastian

RE: SUM what UTM ID show in dashboard ?

BrucekConvergent — Thu, 22 May 2014 22:15:02 GMT

Unknown, but likely the customer just used a regular backup not knowing about the GUID. I manually went into all of them and set the GUID to a unique value on each one (did not know about the reset function).

RE: SUM what UTM ID show in dashboard ?

BAlfson — Tue, 20 May 2014 09:42:08 GMT

Bruce,

Was your customer's situation created by installing multiple UTMs from a "template" backup with site-specific data excluded?

Cheers - Bob

RE: SUM what UTM ID show in dashboard ?

BrucekConvergent — Mon, 19 May 2014 09:21:44 GMT

Yes, had a customer with the same issue with 6 UTMs... be aware that if you are using Sophos Endpoint, that changing that ID will affect your client deployment (badly) -- so if using Sophos UTM Endpoint, consult Sophos Support before executing that command.

RE: SUM what UTM ID show in dashboard ?

vahhaByte — Mon, 19 May 2014 06:14:58 GMT

i have found right command to change it :

you're right. SUM identifies the UTMs by a GUID, which is called "system_id". You can reset this system_id on the cloned machine by running the following command on the UTM (as root):


cc reset_system_id

when i reset system id in all my gateways , it all connect to UTM immediately. And all error gone.

RE: SUM what UTM ID show in dashboard ?

vahhaByte — Mon, 19 May 2014 06:12:11 GMT

Beacause i have more that 50 UTM`s with the same GUID. And all of them can`t connect to one SUM server.
In UTM i have next err :

SSL-connect: 'IO::Socket::INET configuration
or
starting '/usr/sbin/acc-agent.plx'
or
2014:03:28-16:32:01 astaro device-agent[32372]: Not reporting inotify: no role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
2014:03:28-16:32:06 astaro device-agent[32372]: 1 is not connected. Trying to connect

RE: SUM what UTM ID show in dashboard ?

Scott_Klassen — Fri, 16 May 2014 09:18:54 GMT

It's the GUID, a unique code for every UTM. Why would you want to change it?