Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 2 subscribers
  • Views 25969 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SUM what UTM ID show in dashboard ?

vahhaByte
Hellow. Help me please! 
What ID shows in dashboard, when i move mouse over device name ? 
I see Public IP, Internal IP, and some ID like  8X-4X-4X-12X. 

And how can i change it ?


This thread was automatically locked due to age.
Parents
  • 0
    It's the GUID, a unique code for every UTM.  Why would you want to change it?
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • 0 in reply to Scott_Klassen
    Beacause i have more that 50 UTM`s with the same GUID. And all of them can`t connect to one SUM server.
    In UTM i have next err :

    SSL-connect: 'IO::Socket::INET configuration
    or 
    starting '/usr/sbin/acc-agent.plx'
    or 
    2014:03:28-16:32:01 astaro device-agent[32372]: Not reporting inotify: no role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: 1 is not connected. Trying to connect
Reply
  • 0 in reply to Scott_Klassen
    Beacause i have more that 50 UTM`s with the same GUID. And all of them can`t connect to one SUM server.
    In UTM i have next err :

    SSL-connect: 'IO::Socket::INET configuration
    or 
    starting '/usr/sbin/acc-agent.plx'
    or 
    2014:03:28-16:32:01 astaro device-agent[32372]: Not reporting inotify: no role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
    2014:03:28-16:32:01 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 1 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 2 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 3 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 4 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 5 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 6 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: timer2 -> module 7 not executing: denied by role
    2014:03:28-16:32:06 astaro device-agent[32372]: 1 is not connected. Trying to connect
Children
  • 0 in reply to vahhaByte
    i have found right command to change it :

    you're right. SUM identifies the UTMs by a GUID, which is called "system_id". You can reset this system_id on the cloned machine by running the following command on the UTM (as root): 


    cc reset_system_id


    when i reset system id in all my gateways , it all connect to UTM immediately. And all error gone.
  • 0 in reply to vahhaByte
    Yes, had a customer with the same issue with 6 UTMs... be aware that if you are using Sophos Endpoint, that changing that ID will affect your client deployment (badly) -- so if using Sophos UTM Endpoint, consult Sophos Support before executing that command.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to vahhaByte

    Hi,

    thanks for this useful information. Does cc reset_system_id do anything further to changing the guid? Do i have to expect any loss of connectivity? 

    Regards

    Sebastian

  • 0 in reply to seroal

    I used the reset button in webadmin without any bad impact. The good thing is, that the utm is now able to connect to my sum again.

    @ Bob: In this case, i probably configured this machine by restoring a backup without site specific data.... 

    But another case closed, thanks!

Unfiltered HTML