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Menu Missing when connection vi SUM 4.0

ciscoman
Hi,

I'm still having issues with disappearing menus.
Simply login to https://sum:4422, select a device, press Webadmin.
A new Tab or browser windows opened:

But some menues are missing (pls see attachement). Doing a refresh does not help. 

Doing a browser refresh, the standard webadmin login appears und you need to login again your standard credentials. After that, the menues are visible again.

Any ideas?
I tried serveral broswers, and it looks like that this is ASG version independant.

Best Regards,
ciscoman


SUM version
Current software version...: 4.000002
Hardware type..............: Software Appliance
Installation image.........: 4.000-2.1
Installation type..........: acc
Installed pattern version..: 46655
Downloaded pattern version.: 46655
Up2Dates applied...........: 0
Up2Dates available.........: 0
Factory resets.............: 0
Timewarps detected.........: 0


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Parents
  • 0
    Hi ciscoman,
    I realise this isn't the answer you are looking for, but try the new beta version and see if that has the same problem.
    I am currently running the same version ans you and don't have any issues running the current version of FF and the previous version of FF on a mac. I haven't tried using the windows version of anything yet.

    Ian

    Using the SUM UTM admin feature on 4431, works. I can't login to the SUM using the SUM admin because I have only provided access internally.

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk
    Clear your browser cache [:)]

    Common issue that occurs with major updates to the UTM firmware.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Clear your browser cache [:)]

    Common issue that occurs with major updates to the UTM firmware.


    I'm afraid this didn't help. 
    Thanks
    ciscoman
  • 0 in reply to ciscoman
    Hi,
    at home and logged into the SUM4 and all menu items are present, W8 64 ff 21.0

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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