Running an ASG 110, Version 7.005 and an ACC Server running Version 1.400:
I just installed an ASG 110 at a customer site, and for some reason, ACC does not seem to like it much; While it shows up under "Registration" as confirmed, it never ever shows up in the Dashboard in ACC. Also noticed that the Version field is never populated either. The "IP Address" field is correctly populated; but the "Public IP Address" field has "n/a" there, where it should have the same IP address. At first I thought maybe it's because it's on a DSL connection (PPOE), but then I realized I have another 7.005 system that works just fine with the same ACC Server (all the fields are appropriately populated, and it shows up in the Dashboard OK). I tried disabling ACC on the ASG, and deleting the ASG out of ACC manually... then re-adding it... same problem. I've attached a sanitized excerpt from the Device agent on the affected ASG, if that helps. The "can't find accu" info entries are interesting; while this unit is bare-bones (supporting only 3 ip addresses, no proxies, no AV, etc... just acting as a firewall / IPS / VPN Gateway) ... it should have some of this info, right?
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