Endpoint Agent - Installation

Hi VladimirChalnik, 

According to the logs , seems to me that all components were installed . But the update has failed. So I would like you to get logs from the path below  

C:\ProgramData\Sophos\AutoUpdate\Logs 

Also could you check again bypassed the firewall.

Thanks and Regards

Aditya Patel

I send.

please see the configuration file (Config\iconn.cfg)

ConnectionAddress = sophos:http://d3.sophosupd.com/update/catalogue/sdds.utm_91_ug2.xml

if I open this link in a browser, the file is not found.
perhaps because of this no updates.

"Also could you check again bypassed the firewall."

In the windows ? firewall is OFF.

HI VladimirChalnik, 

Sorry for the inconvenience caused . I have checked the logs from the endpoint and determined that it did not have any policy . So it could not be updated. . I would request one more log to check on the UTM 

in SSH run  command cat /var/log/epsecd.log 

Thanks

Aditya Patel

HI

i send.

in this position already 5 hours....

Hi VladimirChalnik, 

After going through the Logs from both UTM and Endpoint , We have found the issue is an open BUG ID NUTM-5297 Please watch out for future release notes for this BUG.  This is determined by the logs received . 

E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Broker closed the connection at /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm line 1297." effect="Can't talk to Sophos LiveConnect"
2016:10:12-06:44:24 peit epsecd[6297]:
2016:10:12-06:44:24 peit epsecd[6297]: 1. Epsec::Utils::Logging::_log:59() /</usr/local/bin/epp_client.plx>Epsec/Utils/Logging.pm
2016:10:12-06:44:24 peit epsecd[6297]: 2. Epsec::Logic::Client::on_error:1461() /</usr/local/bin/epp_client.plx>Epsec/Logic/Client.pm
2016:10:12-06:44:24 peit epsecd[6297]: 3. Epsec::Logic::Base::run:60() /</usr/local/bin/epp_client.plx>Epsec/Logic/Base.pm
2016:10:12-06:44:24 peit epsecd[6297]: 4. main::top-level:63() client.pl

You may open a Ticket to add such instances. or wait for an update on UTM.

Thanks and Regards

Aditya Patel  | Network and Security Engineer

I'm having exactly the same problem. Any idea on how long this will take to get resolved? 

I have only just started with Sophos UTM as a solution for my SMB customers however I seem to keep getting all the quirks of this software. I'm liking it so far but quite hard to demonstrate features when they don't work. I was showing a client how easy it was to install and manage endpoint protection from Sophos. However.. this was the first time I had tried it and of course got this issue. Not sure if I sold him on the idea.

Any update would be great :)

HI Michael Huggins, 

It seems this  Bug is just reported and our development team is working on the would advice you to wait till the next release .  We do appreciate your patience .

Thanks and Regards

Aditya Patel  | Network and Security Engineer.

Hi Aditya,

need to open this few month old case again.

Running myself in this issue that newly installed server 2012R2 and also Win7 clients will not update endpoint client.

it stays on 10.3 and will not update. Same error messages as mentioned above.

any news on this? My installed endpoint clients are working but any new installation will not update and fails.

Need help cant run these machines without antivirus...

here the errors form the sophosupdate.log

2017-01-25T08:19:55.368Z [ 7536] ERROR SUL-Log [E83521] Cannot create stream 8b032b97b519a153935bd54015da19c0x000.xml called from `anonymous-namespace'::check_signature
2017-01-25T08:19:55.368Z [ 7536] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise

have fixed it myself:

- in UTM Webprotection / Filtering Options / Misc i have disabled the webcache completly.. waitet 20 secs and then installed endpoint again...

and voila it installs and updates then without problems...

so it seems the webcache was the problematic part here..