Problem with enabling Endpoint Protection .

Question

Hello all. Since few days I'm testing Sophos UTM 9 Home , and I have a problem with only one thing . Activation Endpoint Protection cannot be activated , Antivirus as well due to licence . 
 When I'm trying to activate Endpoint protection I see Do you want to wait 30 more seconds to finish the request? and No response from Sophos LiveConnect.. in Antivirus section I see Antivirus is currently off. This reflects the settings for the subscription you are currently using.. 
 info from dashboard 
 Model: ASG Software License ID: (deleted) Subscriptions: Base Functionality Email Protection Network Protection Web Protection Webserver Protection Wireless Protection Endpoint AntiVirus Uptime: 0d 3h 2m 
 
 It is a problem with licence or connection. Utm is updated , and behind ADSL modem in bridge mode . 
 Thanks in advance for help. 
 D.Kaszper

DanielKaszper · Accepted Answer

Problem solved by reinstalling Sophos UTM without restoring config from previous installation. My first UTM was in version 9.214-1.1 and I had problem with Up2Date . System showed me information that updates are available , but for some reasons system was not able to find them when I tried to start update. So I created backup , then installed newest version 9.351-3.1. Restored backup and now I was able to do update , but Endpoint Protection was unable to connect and activate licence. 
 My suspicions: 
 In backup was something from 9.2 what was causing all problems. I decided that reinstallation will be much quicker than discovering problem . 
In newly installed UTM I used the same default settings as in 9.2. (not restored via backup) and it works like it should. 
 
Thanks very much for your help Scott , I know that my solution is not perfect but it will let save our time in this situation.