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Problem with enabling Endpoint Protection .

DanielKaszper

Hello all. Since few days I'm testing Sophos UTM 9 Home , and I have a problem with only one thing . Activation Endpoint Protection cannot be activated , Antivirus as well due to licence .

When I'm  trying to activate Endpoint protection  I see Do you want to wait 30 more seconds to finish the request? and No response from Sophos LiveConnect.. in Antivirus  section I see Antivirus is currently off. This reflects the settings for the subscription you are currently using..

info from dashboard

Model:        ASG Software
License ID:       (deleted)
Subscriptions:        Base Functionality
Email Protection
Network Protection
Web Protection
Webserver Protection
Wireless Protection
Endpoint AntiVirus
Uptime:        0d 3h 2m

It is a problem with licence or connection. Utm  is updated , and behind ADSL modem in bridge mode .

Thanks in advance for help.

D.Kaszper



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Parents
  • 0
    Ok. How about these:

    Anything relevant in the Web Filtering log in the UTM?
    Do you have a MASQ rule setup at Network Protection > NAT > Masquerading? This is necessary for NAT.
    Do you have a typical home use firewall rule in place to allow outbound traffic (Internal (Network)---Any---Internet IPv4)?
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
  • 0 in reply to Scott_Klassen
    Problem solved by reinstalling Sophos UTM without restoring config from previous installation. My first UTM was in version 9.214-1.1 and I had problem with Up2Date . System showed me information that updates are available , but for some reasons system was not able to find them when I tried to start update. So I created backup , then installed newest version 9.351-3.1. Restored backup and now I was able to do update , but Endpoint Protection was unable to connect and activate licence.
    My suspicions:
    In backup was something from 9.2 what was causing all problems. I decided that reinstallation will be much quicker than discovering problem .
    In newly installed UTM I used the same default settings as in 9.2. (not restored via backup) and it works like it should.

    Thanks very much for your help Scott , I know that my solution is not perfect but it will let save our time in this situation.
Reply
  • 0 in reply to Scott_Klassen
    Problem solved by reinstalling Sophos UTM without restoring config from previous installation. My first UTM was in version 9.214-1.1 and I had problem with Up2Date . System showed me information that updates are available , but for some reasons system was not able to find them when I tried to start update. So I created backup , then installed newest version 9.351-3.1. Restored backup and now I was able to do update , but Endpoint Protection was unable to connect and activate licence.
    My suspicions:
    In backup was something from 9.2 what was causing all problems. I decided that reinstallation will be much quicker than discovering problem .
    In newly installed UTM I used the same default settings as in 9.2. (not restored via backup) and it works like it should.

    Thanks very much for your help Scott , I know that my solution is not perfect but it will let save our time in this situation.
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