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Problem with enabling Endpoint Protection .

DanielKaszper

Hello all. Since few days I'm testing Sophos UTM 9 Home , and I have a problem with only one thing . Activation Endpoint Protection cannot be activated , Antivirus as well due to licence .

When I'm  trying to activate Endpoint protection  I see Do you want to wait 30 more seconds to finish the request? and No response from Sophos LiveConnect.. in Antivirus  section I see Antivirus is currently off. This reflects the settings for the subscription you are currently using..

info from dashboard

Model:        ASG Software
License ID:       (deleted)
Subscriptions:        Base Functionality
Email Protection
Network Protection
Web Protection
Webserver Protection
Wireless Protection
Endpoint AntiVirus
Uptime:        0d 3h 2m

It is a problem with licence or connection. Utm  is updated , and behind ADSL modem in bridge mode .

Thanks in advance for help.

D.Kaszper



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  • 0

    1) What do you see in the logs?

    2) Is there another firewall in front of the UTM that may be blocking the connection?

    3) What does it show under Endpoint AntiVirus at Management > Licensing > Overview (expired or disabled)?

    4)  At Web Protection > Filtering Options > Exceptions, do you have exceptions for Sophos LiveConnect and Sophos Services and are they enabled?

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  • 0 in reply to Scott_Klassen
    1) What do you see in the logs?

    Endpoint protection log is clean (totally clean no entries in it) Endpoint Web protection as well . And it is normal because Endpoint protection is disabled. When I trying to switch on, I have to activate it first, but activation process in not successful as you know .

    2) Is there another firewall in front of the UTM that may be blocking the connection?
    No It is first device after ADSL modem in bridge mode.

    3) What does it show under Endpoint AntiVirus at Management > Licensing > Overview (expired or disabled)?

    Endpoint AntiVirus

    Status: enabled
    Exp. Date: 27 November 2018
    Max. Users: 12 ( 10 licensed Users + 2 free Users )
    Description: This subscription enables Endpoint Protection incl. Antivirus, HIPS and Device Control.

    4) At Web Protection > Filtering Options > Exceptions, do you have exceptions for Sophos LiveConnect and Sophos Services and are they enabled?

    Enabled all default rules, for services and for Live Connect enabled as well



    my UTM ver is Release 9.352-6

    Device restarted many times. Maybe I can check connections to those services from my PC by ping or something? If there is no access to servers from UTM my Pc should be disconnected too.

    Any ideas?

    Thx
Reply
  • 0 in reply to Scott_Klassen
    1) What do you see in the logs?

    Endpoint protection log is clean (totally clean no entries in it) Endpoint Web protection as well . And it is normal because Endpoint protection is disabled. When I trying to switch on, I have to activate it first, but activation process in not successful as you know .

    2) Is there another firewall in front of the UTM that may be blocking the connection?
    No It is first device after ADSL modem in bridge mode.

    3) What does it show under Endpoint AntiVirus at Management > Licensing > Overview (expired or disabled)?

    Endpoint AntiVirus

    Status: enabled
    Exp. Date: 27 November 2018
    Max. Users: 12 ( 10 licensed Users + 2 free Users )
    Description: This subscription enables Endpoint Protection incl. Antivirus, HIPS and Device Control.

    4) At Web Protection > Filtering Options > Exceptions, do you have exceptions for Sophos LiveConnect and Sophos Services and are they enabled?

    Enabled all default rules, for services and for Live Connect enabled as well



    my UTM ver is Release 9.352-6

    Device restarted many times. Maybe I can check connections to those services from my PC by ping or something? If there is no access to servers from UTM my Pc should be disconnected too.

    Any ideas?

    Thx
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