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How to deinstall Endpoint?

Hi,

I try to deinstall Endpoint. But It always says I have no rights to do so.
The User is lokal Admin. The Notebook is not connected to any domain.

Sven


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  • or just stop every service that has sophos on it, then uninstall it
  • solved it indeed..
    might be an easier way than this, though:
    in windows: run > mmc.exe > hit ctrl-m,
    choose "Local users and ..." and click add>,
    click local machine> okay > ok.
    in the left menu, click at groups.. there your list is [;)]
    add your user to the "sophos administrators" group, and done.. now I could stop the services(couldn't even do that before adding my own account to the soophos admin group)
  • OK - Where is this mysterious SophosAdministrator user group?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • don´t forgett to delete this host in the Hostlist of your UTM. Otherwise the license is still in use...
  • Hi Bob, on my xp vm  (which I was running with administrative privileges) local administrator account and my account were automatically added to the SophosAdministrator user group. You probably will have to add yours manually if it didn't get added but the procedure works fine.

    This makes perfect sense since an administrator (root) will have full read/write access to his own box even if the app somehow makes it look that such right does not exist. But in a domain setup, most users don't have full administrative rights to their machines so an uninstall will fail.

    Another thing that Sophos needs credit for is that the uninstall also removes the SophosAdministrator user group; hence cleaning up after itself[;)]

    Regards
    Bill
  • No joy.

    "Error 3005 Sophos Anti-Virus can only be uninstalled for users that are members of the SophosAdministrator user group."

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • See Post #5, that's all you need to do.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • well.. how can I uninstall if the UTM is not available(hard drive is death), and tamper protection is enabled?
  • Thanks, I had been able to uninstall it.

    Astaro user since 2001 - Astaro/Sophos Partner since 2008

  • Without knowing the tamper protection password, one could also simply stop all SOPHOS services and then uninstall in following order: Anti-Virus (reboot!), MCS, Update.