(Read-Only) UTM-Managed Endpoint Sophos 11.0.13 UTM Crashing Windows 10 Pro 1709

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Sophos 11.0.13 UTM Crashing Windows 10 Pro 1709

clevoir over 6 years ago

I am riunning Windows Pro 1709, with Sophos 11.0.13 UTM Endpoint Protection Installed

However everytime I run a scan, the PC crashes with a BSOD reporting a stop code of PAGE FAULT IN NONPAGED AREA

I am recieving definition updates OK through

I note that the following page mentions that 10.3.15 UTM is compatible with Windows 10 https://community.sophos.com/kb/en-us/122504

This appears to have started only since the 1709 update was installed?

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0 sachingurung over 6 years ago
Hi,

Please forward us the machines SDU logs and Memory dumps to investigate further. Refer to the following KB articles:

How to configure a computer to capture a complete memory dump

Sophos Diagnostic Utility (SDU): How to locate and download

Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 6 years ago
Hi,

Please forward us the machines SDU logs and Memory dumps to investigate further. Refer to the following KB articles:

How to configure a computer to capture a complete memory dump

Sophos Diagnostic Utility (SDU): How to locate and download

Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 clevoir over 6 years ago in reply to sachingurung

I am a home user, I have run the SDU tool but it is asking of a Sophos reference number when I try and archive the file and sent it to Sophos. The file it produces 5MB in size and I can't attach it to this post?
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0 Haridoss Sreenivasan over 6 years ago in reply to clevoir

Hi Clevoir,

Do you see an option to save the log file? If you could save the log please do DM the log file via forum thread.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 clevoir over 6 years ago in reply to Haridoss Sreenivasan

I have downloaded the log file to my desktop, if I try and attach the file in a reply back to you, I recieve a report that the attachment is too large. The attachment is 5MB and it appears that the forum file upload limit is 1MB?

By "DM the log file via forum thread" I assume that you mean reply back to you, attaching the file to my reply?
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0 clevoir over 6 years ago in reply to clevoir

I have just sent you the log file, dump file to follow
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0 clevoir over 6 years ago in reply to clevoir

I have just send a minidump file too
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