Dear Sophos support, I need an Unlock code for a RED 15 Rev. 1 RED ID# A3501DBCBC36999 Thanks & Regards JP

Can someone send me the unlock code from this RED15 (S.N:A35024FBF830DDB) When i deleted from my XGS2100 i didn't get and mail and now i need it. Thank you in advance. Vasilis Soumekas

I have a refurbished RED 15 with ID A350192A9EB2194 and need unlock code, can you help me. Regards

Dear Sophos support: I have RED 15 but lost the Unlock code could you please check it for me RED ID# A3501D2BB423D15 Thanks & Regards

Dear Sophos support, I need an Unlock code for a RED 15 Rev. 1 RED ID# A3501D153E27C2A Thanks & Regards J

Hi, I have read that RED 15 has a maximum throughput of 90 Mbps. The head office has a fiber line of 300/300. The branch office has a fiber line of 200/200. The case is: Between this there is a RED 15. At the branch office, they log in with…

Hello, we have UTM 9 Firewall , we have a problem with RED 15, since yesterday one of RED15 cannot connect to our firewall, on saturday we installed the firmware update, after the update everything worked. we use another 3 REDs that work. here…

Hello, we have Sophos UTM and Sophos RED15 on remote site. Last days I am facting trouble that when RED15 is turned off and started again it is connected to our UTM but can't ping on RED site and they are not able to reach the internet. We are Using Standard…

Hello, we are using Sophos UTM and Sophos RED15 in operation mode Standard / Unfied. How can I get know the internal IP address of RED15, or is it unified with sophos UTM and has it same IP address? Thank you.

Hi all, This question has been asked more then once but I never found the answer. I use my RED15 only on holidays. Last year after holiday the RED was disconnected in a working condition. Now at the beginning of a new holiday the RED will not boot…

Hi guys, i get a Bricked RED 15. I found the tool for flashing but no firmware for the RED15? Anyone has an link or the file for download ? Thanks

Dear All, Greetings, I have an issue with the RED15 device, anyone knows why I facing this issue and how can I solve this issue Photo attached >>

I'm having trouble with a RED device that we received the other day. I've added it to the FW like any other of the REDs that we have and configured it the same way they are configured. However below is the sequence of events that happens every 50 seconds…

How to monitor SOPHOS RED on Nagios core 4.1, we have UTM SG230.

Is it possible to do the following: We have got a lab-environment in our datacenter. We installed a Sophos UTM and defined multiple VLANS which are attached to the VMs on our Hyper-V-Host. In our remote-office is a Sophos RED15W, connected via RED-Connection…

Hi All I was wondering (after looking at the 2016 hcl of usb dongles) If any body here has had any success with any 4G dongles working directly on a red 15? Thanks Mark

We recently moved our HQ and satellite offices to XG firewall and RED devices, respectively. Things are going swimmingly, except for VOIP traffic. VOIP calls from HQ to remote or from remote to HQ last exactly two minutes and then are dropped. I do not…

Hi We have a red device we want to setup on a foreign network in order to allow access to ours. In order to understand the configuration and how to securely connect i have been trying to get it working at my home. I have been following the information…

Hello Community, I have 2 sites that each have a pair of UTM's. One is our main site, the other is DR. We will use BGP to swing the external IP's, but I need to get the configuration, and remote networks for my RED devices on the DR firewall. …

I tried to configure RED15 with VirtualXG, but it did not work. The LED indicator blinking at Internet state, but suddenly off. I've done all the steps and RED15 still not connected/online. anyone can help?

a deployed RED15 loses its contact to the firewall after about three hours of use. In the firewall it is then displayed as "down". A control shows that the tunnel LED of the RED is still lit. After a reboot the RED rebuilds the connection and then loses…

Hi, I have UTM SG210 with 2 RED tunnels. From yesterday one of the tunnels disconnects immediately after someone in remote network trying to establish RDP connection to the head office. And reconnect after couple of minutes. The internet connection…

Hi to all, we have chose the RED technology to since year 2014 for provide a remote assistance to the machines that our company produce. At that time, no brand had a solution like the RED, and from the first device installed now we have 25 REDs installed…

Hi All, I'm having a weird problem with my AP, current IP address is 192.168.250.70, and can see AP in the UTM. I have an SSID called Employee with WPA2 Enterprise with a Radius in my Server Vlan. It seems the authenicate ok however when trying…

Right now my company just moved to a new UTM and we upgraded a few REDs to the RED15rev1. I read in the documentation that you needed to allow UDP3410 so it can communicate properly. Would we need just create a service definition for this port and allow…