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RED 15w - UTM says it's down, but RED is actually up and working fine

jwalker55

At the main office, we have an SG 310 running UTM 9.402-7. I had no issue at all adding and configuring the RED 15w in standard/unified mode. Deployed it at the remote site with ease and have connectivity as expected. However, the UTM keeps showing that the RED is offline, when it's not. Power cycling the RED will get it back online for a few minutes then the UTM will report that it's offline again and it never comes back online until it's power cycled. During this time, however, the access point still shows online and all connectivity through the RED works as normal. Just seems like the UTM is mistakenly reporting it as offline.

Anyone else seen this?



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  • 0

    Having the same issue. Has been going on for a few months now. Can see the in and out speeds of the connection but it always says the link is down. Worked with the internet provider to make sure nothing was blocking any ports as well. Have 4 other devices that are working perfect. It is just this one device and no matter what site i try to use it at.

  • 0 in reply to TalonAnimation

    Hi, Carolyn, Art and Talon - welcome to the UTM Community!

    These are unique complaints that we haven't heard before, so I suspect a bug, but I'd be tempted to ask Sophos to replace these units under warranty.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to TalonAnimation

    Hi, Carolyn, Art and Talon - welcome to the UTM Community!

    These are unique complaints that we haven't heard before, so I suspect a bug, but I'd be tempted to ask Sophos to replace these units under warranty.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson

    We have since had the RED 15w replaced with a RED 15 and AP15 mainly due to two additional problems attributed to the built-in wireless.

    In Standard/Split mode one cannot access the internet when using a wireless connection.

    The second problem was when using a Panasonic IP phone on a wired connection to the RED. The phone connects to a phone system module back at the main office. The RED connection resets periodically and drops the phone call if one is in progress. All three problems are non-existent with with the RED 15/AP15 in place.

  • 0 in reply to ArtAndreasen

    I am also have the same problem.  Has sophos got this figured out yet?  When can we expect a solution?

  • 0 in reply to DarinJahn

    We had the same problem with a RED15w and an SG210.  After 3 replacements I requested a RED15 and an AP15 instead of a 4th 15w - Sophos did it with no questions asked.  Have had zero problems after getting rid of the RED15w.  I don't think the 15w is ready for prime time, which is unfortunate, because the integrated unit is far easier to deploy remotely with non-technical people on the other end.  ;)

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