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UTM 9.4, RED 15W Standard/Split mode , internet not working

JacekKierzek

Hi,
I have ASG software in 9.4 version and RED 15w. Configured in Standard/Split mode.
RED is connect to internet via LTE modem on USB port.
In RED configuration I added 192.168.2.0/24 (local network on utm) in Split Networks.
In firewall I added rule 192.168.55.0/24 (red network) - any - any ip accept
I use server development helper DHCP is set and DNS.
Local network working but Internet doesn’t.
I have access to all computer in local network from PC plugged to RED.

Ping DNS hostname show IP address but not respond. Web page not working.

If I add new Masquerade rule, red network to wan on UTM, internet working on PC plugged to RED 15W, but is going over tunnel. IP displayed on geolocation page show IP from Wan UTM.



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  • 0 in reply to JacekKierzek

    Having the same issue with a RED15w.  The Fix was supposed to be in a firmware update from 2 days ago. We applied it but now joy. Awaiting a call from Sophos and my vendor for help on this.

    https://community.sophos.com/products/unified-threat-management/b/utm-blog/archive/2016/05/10/utm-up2date-9-402-released

    Tony

  • 0 in reply to JacekKierzek

    Was told by Sophos that the RED15w will NOT work standard/split, only Standard/Unified.  Guess what?  I teied Standard/Unified and it didn't work (still no internet but connectivity to my UTM through the tunnel worked great). Does me no good if my remote site cannot access the internet AND my corporate HQ at the same time.

    No idea when this will be fixed, in the process of trying to get these 15w's returned and RED10's to replace them.

    EDIT: Was just informed that RED10's are no longer available. JOY!  Looks like I can set up no more remote sites until this issue is fixed.

  • 0 in reply to TonyMongiello

    Unknown said:

    Was told by Sophos that the RED15w will NOT work standard/split, only Standard/Unified.  Guess what?  I teied Standard/Unified and it didn't work (still no internet but connectivity to my UTM through the tunnel worked great). Does me no good if my remote site cannot access the internet AND my corporate HQ at the same time.

    No idea when this will be fixed, in the process of trying to get these 15w's returned and RED10's to replace them.

    EDIT: Was just informed that RED10's are no longer available. JOY!  Looks like I can set up no more remote sites until this issue is fixed.

    I have a 15w and it works fine in Standard/Unified. Just had to make sure to setup the UTM correctly with masquerading, etc just as if it were an interface on the UTM. We have our 15w LAN web filtered and everything through the 15w and it works great. There are definitely some bugs though.

Unfiltered HTML