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RED15 drop

cyber2016

Hi,

My setup is below:

UTM 9.351-3 

RED15 in location in Transparent / Split, set to DHCP

in the main office when the Internet drop for a seconds then we can't connect to the RED device anymore. it has to be rebooted. 

Is there any way to fix it? 



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  • 0

    Same here... We recently deployed several RED 15, the issue occurs sometimes and with no informative log entries at all. The tunnel comes up, all PING/PONGs in the RED-Log are ok. But the subnet behind the RED is not reachable. Whilst a reboot of the RED solves this for the moment, we discovered a workaround on the UTM-Site to reestablish a working tunnel:


    - Disable the RED (tunnel drops)

    - Disable the Interface associated to this RED

    - Wait several seconds

    - Re-enable the Interface

    - Re-enable the RED

    The tunnel comes up and everything works.

    We will open a call to SOPHOS regarding this. Maybe you can do the same, to increase the pressure ;-)

    Regards, Jan

  • 0 in reply to JanGross

    Hi, Jan, and welcome to the UTM Community!

    In the RED sites, ask your ISP to set their equipment to do 100 Mbps full-duplex. Any luck with that?

    Cheers - Bob

    EDIT I just read your post in German, and the additional info there would seem to confirm my suspicion about an interaction with your ISP's equipment.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to JanGross

    Hi, Jan, and welcome to the UTM Community!

    In the RED sites, ask your ISP to set their equipment to do 100 Mbps full-duplex. Any luck with that?

    Cheers - Bob

    EDIT I just read your post in German, and the additional info there would seem to confirm my suspicion about an interaction with your ISP's equipment.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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