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RED15 reconfiguring

BjoernStoehr

Hi,

i have little problem in reconfiguring our RED15 device. It is the first RED device we have.

I configured it for testing purposes for my home network. At home i have no DHCP Server, so i configured a static ip like (192.168.179.20/24) and used the "manual per USB". At home plugged in the usb stick and everything works fine. The RED tunnel is up and i can connect to the company site.

Now i want to reconfigure the RED for another location. What i´ve done is to delete the red and configured it again with another static ip. (i used the unlock code which is generated the first time) Downloaded the file and put it on the usb stick. Booted the RED but it can´t reach the router. Hmm, tried another usb stick. Nothing. Took the RED back to my home and there it works again. It would not update the config with the new ip for new location. Ok, then i tried it without an unlock code (only needed when connecting to a new utm?) nothing. It won´t work with a new config file.

I deleted the RED again and made an new config, therefore i got a new unlock code. Which code is now active, because the config is the first config never updated, but in utm i have now the 3rd config?

Now i am a little confused.

Thanks a lot

Bjoern

PS: is there a way to get output from the console port? logging or something?



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  • @Ronald, hopefully you haven't used the USB configuration option, for the reasons I've outlined in my replies within this thread.

    What you've described is the process the RED will go through when it cannot connect to the internet, so cannot get to the configuration servers.

    When you use a RED for the first time, it MUST be used on a DHCP network. This is the only way for the RED to connect to the configuration servers. Once this connection is made and it can get the configuration that was set on the UTM, then you can change the UTM config to static and the RED will be able to get it.
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  • in reply to Scott_Klassen


    I've tried RED15's after both fashions. I've got a brand new fresh RED15 that I configured today for the first time, used the deployment helper and set it for DHCP. It successfully connects, sends me the unlock code, and downloads the firmware/configuration (the four lights do the roll back and forth). After that it reboots and falls into the error code of System blinking red, Router stays solid green, Internet blink green, and then resets itself. The configuration hasn't changed, I'm not trying to upload a static IP configuration to it, it's staying DHCP.

    It's the same thing the other RED15 did when configured for static. There *is* a route to the internet, it does contact the mother ship, and then it loses it's mind. And yet I've got another RED15 box configured the same way that has worked perfectly.

    I went from being really happy about the hardware boxes to being very skeptical. While I'd love to turn my one working RED connection into a static IP setup, I don't dare touch it for fear it will fall over and die.
  • in reply to RonaldRobertson
    have you tried to use the "broken" red 15 from a working red 15 location?
    All issues we are seeing is that ISP's are blocking UPD port 3410 in IPS.
    So maybe trying moving the RED 15 to a place were you already have a RED 15 working - could be "funny" to see if that changes anything?

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v20 Technician

Reply
  • in reply to RonaldRobertson
    have you tried to use the "broken" red 15 from a working red 15 location?
    All issues we are seeing is that ISP's are blocking UPD port 3410 in IPS.
    So maybe trying moving the RED 15 to a place were you already have a RED 15 working - could be "funny" to see if that changes anything?

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v20 Technician

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