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RED 15 System led red

Hi all,

This question has been asked more then once but I never found the answer.

I use my RED15 only on holidays. Last year after holiday the RED was disconnected in a working condition. Now at the beginning of a new holiday the RED will not boot. Directly after power on, the system led is continuously red and the router-, internet- and tunnel leds are continuously green so not flashing. Nothing is changed to the RED and at the home side there is nothing changed to the UTM9 except updates pushed by Sophos.

Please help me solving this issue.

Thanks, Ed.

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0 BAlfson over 3 years ago

Hi Ed and welcome to the UTM Community!

I assume you've seen https://support.sophos.com/support/s/article/KB-000036699?language=en_US. Have you tried rebooting the ISP's device? Changing the Ethernet cable to the RED?

Cheers - Bob
PS Mods can see the IP from which a post originated - what a beautiful vacation spot! Too long since we visited that area...

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Ed Roemer1 over 3 years ago in reply to BAlfson

Hi Bob,

Thanks for your reply.

Changing ethernet cables doesn't make any sense because the RED won't boot. How can I get new firmware to load with an usb stick to let the RED boot again?
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0 Ed R over 3 years ago in reply to Ed Roemer1

No one willing to help me?
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0 BAlfson over 3 years ago in reply to Ed R

Been a while since I saw a RED15, Ed, but there is a reset button somewhere on the back - any luck with that? If not, I'd say it just needs to be replaced.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 3 years ago in reply to Ed R

Been a while since I saw a RED15, Ed, but there is a reset button somewhere on the back - any luck with that? If not, I'd say it just needs to be replaced.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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