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RED 50: Getting "May not update firmware: Firmware update counter exceeded" all the time

Michael Gabler

Tried to delete RED 50 completelty from UTM several times, still getting above error message and then:

Connection is refused as this device is deactivated.
2021:01:07-21:54:20 remote red_server[29135]: A340253EDXXXXX: Sending json message {"data":{},"type":"DEVICE_DEACTIVATED"}


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    Hallo Michael and welcome to the UTM Community!

    This is the first time that anyone has posted here about this issue, so I don't imagine that anyone else will have an answer for you.  Please let us know what answer you get from Sophos Support.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hallo Michael and welcome to the UTM Community!

    This is the first time that anyone has posted here about this issue, so I don't imagine that anyone else will have an answer for you.  Please let us know what answer you get from Sophos Support.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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