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REDs are disconnecting

BjoernStoehr

Hello,

since 3-4 weeks we have trouble with our RED tunnels. They are disconnecting very often. We changed nothing. The only thing we´ve done is the newest firmware 9.705-3. The disconnects appear without disconnecting from the WAN interfaces.

Our setup is redundant. We have 7 locations, each with 2 RED tunnels to each location. Autofailover with OSPF. No problems until now.

Are there known problems with updates in relation to RED tunnels?

What is a good log to watch other than the RED log pingpong...

Thank you

Björn



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    I would request you to open a support case at support.sophos.com with the following log files and support access id. Once you have a support case, please PM me the support case number so that I can help with the follow-up. 

    • confd.log and confd-debug.log
    • mdw.log and mdw-debug.log
    • red.log

    Thanks,

  • 0 in reply to FormerMember

    Hello,

    we have no support, so i can´t make a case. That´s why i am asking in the forum. We have only Base Support but our reseller won´t answer.

    Thanks

    Björn

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