SD-RED20 on UTM SG210 Firmware 9.703-3 disconnects/reconnects every 30 minutes

RE: SD-RED20 on UTM SG210 Firmware 9.703-3 disconnects/reconnects every 30 minutes

esspeeem — Tue, 10 Nov 2020 13:42:22 GMT

I have got the same problem. not every 2h but more times a day

command '{"data":{"message":"Unstable peers","type":"RUNTIME_ERROR_OCCURRED"},"type":"DISCONNECT"}

RE: SD-RED20 on UTM SG210 Firmware 9.703-3 disconnects/reconnects every 30 minutes

emmosophos — Mon, 17 Aug 2020 20:01:39 GMT

Hello Quang,

Thank you for the follow-up.

Please notice that the Case ID has been changed to 03025632 after the migration to our new system.

I will be pending of your update.

Regards,

RE: SD-RED20 on UTM SG210 Firmware 9.703-3 disconnects/reconnects every 30 minutes

SVITPRO — Sat, 15 Aug 2020 00:35:59 GMT

Hello Emmo,

Thanks for you reply.

Yes, a case has been submitted and I have already provided the logs to the support engineer. They advised me that they have never seen this issue before.

I'm deploying it as standard/split mode.

Since I submitted the ticket, it's been disconnecting/reconnecting every two (2) hours now.

I have set up a second SD-RED20 without seeing this issue yet.

I will continue to monitor both units closely this weekend and update here on Monday (8/17).

Thanks.

RE: SD-RED20 on UTM SG210 Firmware 9.703-3 disconnects/reconnects every 30 minutes

emmosophos — Sat, 15 Aug 2020 00:26:04 GMT

Hello Quang,

Thank you for contacting the Sophos Community.

I see you have opened the Case ID (10053123) already, and the engineer has reached out to you already, it seems like the engineer has sent you the last email asking you to provide some RED logs.

I don't see in the notes which mode the REd is deployed, if it is deployed in Transparent/Split as a test can you change to a different deployment method.

Regards,