RE: VOIP Gateway behind RED. Outgoing Calls working - Incoming does not because "Register error"

StephanG — Wed, 05 Aug 2020 15:04:59 GMT

Hi,

was a wrong configuration of the SIP Box....

It is working now. Thanks for your help

Best regards

Stephan

RE: VOIP Gateway behind RED. Outgoing Calls working - Incoming does not because "Register error"

BAlfson — Tue, 28 Jul 2020 21:20:27 GMT

Hallo Stephan,

I know of no way to see if packets are dropped after they leave the RED unless the traffic goes through the UTM. It sounds like maybe the incoming calls are going through the UTM and then to the RED. The only solution I see is to add "Internet IPv4" to the tunnel, effectively making a Unified setup instead of Standard/Split.

The problem is that the calling device expects to receive a response from the IP of your "External (Address)" and so it "drops" the packets that come directly from the RED.

Cheers - Bob