• Vonage VOIP configuration

    Hello, I've scoured through all the sophos, reddit and internet forums I can, but I'm at my wits end here. Equipment: SG-125 (Latest Patches) Internet Service: 1Gbps down, 50 mbps up (approximately) Public IP Address Available: 5 total, 3 are available…
  • No Voice on Remote PBX

    Hello everyone I’m here looking for some enlightment, as this is driving me nuts Here’s the scenario: Location A - Sophos utm v9.506 – LAN 1.1.2.0/24 Location B - Sophos utm v9.501 – LAN 1.1.3.0/24 Location C - RED15 connected to location…
  • Vonage and dropped calls through SG135

    Hello everyone, We have had this issue for quite some time and support was unable to give us answers after spending days troubleshooting and reviewing logs live. Hoping that someone from the community has seen this before and can help. About 25 users…
  • poor quality & dropped VoIP & Google Hangouts packets, how to proceed?

    Hi all, I'm trying to address poor online meeting performance for our users, most recently with Google Hangouts but also with GoToMeeting & others. I also observe poor quality & high packet loss (both directons) for voip calls from a wired sip client…
  • 3CX external clients trying to connect 3CX hosted in Cloud

    Hi, We've got a 3CX Server hosted in the cloud. On our internal network we have a 3CX SBC setup on a Raspberry Pi and we are using 3cx client on Windows laptops. We also have two older phones that cannot use the 3CX SBC, so they have to connect directly…
  • External VOIP Phones connecting back to Office - No Audio

    Morning All! Just installed a new Panasonic NS700 phone system at the Office. It's working perfectly here onsite but I have a handset at home that is connecting to the external IP I have setup for the PABX, downloading all its settings etc I can log in…
  • VoIP QoS and SIP Protocol Support

    Hello, We've recently switched from analog to a cloud VoIP solution... it's only been a couple of days but there are definitely times where we notice some jitter and drops. We did set up SIP under the VoIP section today but I'm not entirely sure it…