Hello everybody! Is it possible to prioritize particular traffic within a Sophos SSL VPN tunnel? And if yes, how ca I do that? Background: We are using a softphone on our employees laptops. The corresponding traffic - in particular sip and rtp (udp…

I realise i should probably looking to the VOIP phone support people, believe me i am on it, but after a recent firmware upgrade of an LG iPECS system what was previously working fine now works intermittently throuhg our Sophos SG UTM. Callers can't be…

Hi, Our new voip desktop phone app (MaX UC / Mitel) has a chat feature that should include the ability to send over sms. It looks like it's getting blocked as below: I have these (among others) allowed between my LAN and my provider's server (the…

Having issues with audio with voip provider callwithus. Also have callcentric configured which works fine because there's a defined set of servers for media. The call is initiated successfully, but the issue is with the audio/rtp media. Callwithus doesn…

Hello, I've scoured through all the sophos, reddit and internet forums I can, but I'm at my wits end here. Equipment: SG-125 (Latest Patches) Internet Service: 1Gbps down, 50 mbps up (approximately) Public IP Address Available: 5 total, 3 are available…

Hello everyone I’m here looking for some enlightment, as this is driving me nuts Here’s the scenario: Location A - Sophos utm v9.506 – LAN 1.1.2.0/24 Location B - Sophos utm v9.501 – LAN 1.1.3.0/24 Location C - RED15 connected to location…

We recently discovered that our UTM was blocking packets that we needed for VoIP. RTP packets were being discarded because IPS detected a UDP Flood Attack. The issue was difficult to find because the UTM was only discarding a relativly small number…

Hello everyone, We have had this issue for quite some time and support was unable to give us answers after spending days troubleshooting and reviewing logs live. Hoping that someone from the community has seen this before and can help. About 25 users…

Hi, SG230 at work, and I know just enough about complex networking to be dangerous. We're upgrading our phone system and I'm thrown into VLAN chaos. in0 is my LAN and works fine connected to our Nortel (Avaya) switch. No vlan on the interface but…

Hi all, I'm trying to address poor online meeting performance for our users, most recently with Google Hangouts but also with GoToMeeting & others. I also observe poor quality & high packet loss (both directons) for voip calls from a wired sip client…

Hi, We've got a 3CX Server hosted in the cloud. On our internal network we have a 3CX SBC setup on a Raspberry Pi and we are using 3cx client on Windows laptops. We also have two older phones that cannot use the 3CX SBC, so they have to connect directly…

Morning All! Just installed a new Panasonic NS700 phone system at the Office. It's working perfectly here onsite but I have a handset at home that is connecting to the external IP I have setup for the PABX, downloading all its settings etc I can log in…

Hello, We've recently switched from analog to a cloud VoIP solution... it's only been a couple of days but there are definitely times where we notice some jitter and drops. We did set up SIP under the VoIP section today but I'm not entirely sure it…

I am registering two sip phones internally to an IPPbx and the PBX does not recite the registration request. I have enables DNAT Rules to forward port 5060 to the proper IP Address Also Enabled voip services under network protection. I tested Xlite on…

Hi Guys, I have a working PBX system (Alcatel) inside my SG450. Here is the connection. Static routing between SG450 and core switch. VOIP is on 172.16.16.0/24 subnet. SG450 >> Core Switch >> VOIP Server.. 172.16.2.2/30 >> 172.16.2.1/30 >> 172…

Hi, I have a vertual sip server and vertual utm home edition installed, i want to run a SIP server behind UTM, can you please help me in this case, sip server ip - 192.168.0.2 vertual utm ip - 192.168.0.100 i had connected eth0 - External WAN & eth1 …

Hi folks. UTM n00b here, so pardon my learning curve. I just transitioned off of a Juniper 5 SSG firewall to UTM 9. My wife works from home and her employer gave us an Inter-tel 8622 IP phone. It worked fine behind my Juniper SSG, but it won't connect…

Hi All - I currently have a VoIP PBX on a separate VoIP LAN in our office (192.168.25.X). The PBX is allowed to communicate via SIP to our SIP Trunk Service Provider. I didn't need to make any special SIP configs (Network Protection --> VoIP) in this…

Hello all, I recently migrated from Untangle NG Firewall to Sophos Home. So far I've been very happy. One thing is the Firewall seems to be default block everything, requiring you to slowly poke holes as you go. Also, poking holes is not very user…

Hi all, I've opened a ticket with support, but thought I'd get some input from the community first. Here is the issues, as stated to support: Greetings, We're having an intermittent, but fairly frequent issue with latency on our VOIP phones. The…