Hi,
We are using Sophos SG230 UTM having Sandstorm license. UTM is not able to send suspicious files to Sandstorm for analysis. Whenever UTM detects a file as suspicious, it displays following message:
File requires further analysis
The requested file contains suspicious content. It has been sent for further analysis by Sophos Sandstorm.
To see the result of the analysis, and to download your file if it is clean, click the following link:
passthrough.fw-notify.net/.../
When we click on above link, it displays another message showing progress.
Sophos Sandstorm: Analysis in progress
Please wait while your download is analyzed in-depth for malicious behavior by Sophos Sandstorm. This may take several minutes.
If it is not considered malicious, your download will continue automatically.
But after long processing time, browser displayed following message:
Blocked request: Analysis failed
Sophos Sandstorm was unable to complete analysis of this file in a reasonable time.
Sophos support team has checked all the logs, but are unable to identify the problem. Even case has been escalated to Global Support Team but even they are unable to trace the problem after 2 months.
So I thought to post the problem in forum to get some help
Thanks
Hiten
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