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Crashplan is blocked

uncleaelfrich
I am trying to use crashplan web restore, but astaro is blocking it. When I look at the firewall log, it says that packets are being dropped with the source ip my computer behind the router (192.168.2.107) and the destination ip port 4285 of the ip address for central.crashplan.com. The firewall log says that "fwrule = 60002." is blocking it.

I have tried to use firewall rules and DNAT rules for this port, but to no avail.

What should I do?

UncleAeflrich
Los Angeles, CA


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  • 0
    1) In UTM add a DNS Group entry for central.crashplan.com (should return 11 ip).

    2) In CrashPlan open the Destinations section and the "cloud" tab, click crashplan central and look at the value in "Internet Address" .. note this down.

    3) In UTM Create a DNS Host with the name you noted in the step before. (You dont need the port part ":443"). - If the value was an IP Address create a host entry instead.

    4) IN the UTM now create a group Network Group and drop the previously created entries into it.

    5) In Web Filtering -> Filtering Options -> Misc Tab, drop the new group you created into the Skip transparent mode destination hosts/nets and save.

    Should now be working.

    One thing to note however, Crashplan assigns a unique GID to each machine and the location found in step 2 can be different for each machine. (Once assigned it doesnt change) so if you use multiple machines to your central cloud then you may well have different IP addresses. (Crashplan uses a distributed datacentre environment).

    If this is the case just add that extra address as another host in the group and it will maintain that way.

    Hope this helps
  • 0 in reply to Recalluk
    Thanks, worked for me!

    Just to make it a little more noob (like me) friendly, and save a few hours of banging your head against the keyboard:

    A.) if you can't see internet address in the cloud tab, turn off web filtering and try to reconnect crashplan. Should populate, at least mine did.

    B.) DNS Group, DNS Host and Network group are all in "Definitions & Users>>Network Definitions>>New Network definition>>Type (drop down)"

    C.)Scroll over the notes( I guess they are notes) area to get the ip's generated after creating the DNS groups. Either it will be there or there will be an orange drop down. These (ip's from BOTH DNS groups [this is what got me and prompted this reply])go in the Network group as Hosts.

    D.) If you turned off Web filtering turn it back on.

    F.) ENJOY

    Thanks again for the how to, I love when they work.
Reply
  • 0 in reply to Recalluk
    Thanks, worked for me!

    Just to make it a little more noob (like me) friendly, and save a few hours of banging your head against the keyboard:

    A.) if you can't see internet address in the cloud tab, turn off web filtering and try to reconnect crashplan. Should populate, at least mine did.

    B.) DNS Group, DNS Host and Network group are all in "Definitions & Users>>Network Definitions>>New Network definition>>Type (drop down)"

    C.)Scroll over the notes( I guess they are notes) area to get the ip's generated after creating the DNS groups. Either it will be there or there will be an orange drop down. These (ip's from BOTH DNS groups [this is what got me and prompted this reply])go in the Network group as Hosts.

    D.) If you turned off Web filtering turn it back on.

    F.) ENJOY

    Thanks again for the how to, I love when they work.
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