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I get timeout by using Openstreetmap / Virtualearth from the application. What can i do?

Rafael Seeck1

Hi everybody,

i get an timeout when i using openstreetmap / virtualearth through the web protection (proxy). Then i cant get some maps (when i zoom in or out).

I receive the error message: Timeout from Server.

This issue is only when the request pass the proxy server. On simple Internet access everything is running fine and fast. An exception with condition "from these host" is set to any, without success.

What can i do?

Thank you and best regards

Michael



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  • 0

    Hallo Michael and welcome to the UTM Community!

    First, start the Web Filtering Live Log.  Copy here the lines from the log when you get this error.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    i Bob,

    i have attach live log capture from today.

    Thanks and BR

    Michael

  • 0 in reply to Rafael Seeck1

    The log shows that you're hitting the Default Block Action, Michael. 

    2022:08:29-15:48:50 portal-2 httpproxy[11475]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.X.Y.90" dstip="151.101.65.91" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaHsyasNetwo (B Blacklisting)" filteraction="REF_DefaultHTTPCFFBlockAction (Default Block)" size="1587057" request="0xd9f82e00" url="">c.tile.openstreetmap.org/" referer="" error="" authtime="0" dnstime="3" aptptime="285" cattime="0" avscantime="0" fullreqtime="309608283" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36" exceptions="auth,url,cache,size,patience"

    Please insert a picture of the Edit of the Profile corresponding to ContaHsyasNetwo.  Also, a picture of the "Default content filter action" on the 'Filter Actions' tab of 'Filtering Options'.

    Cheers - Bob

    PS  We can't know if an external site is properly protected. The only malware I've gotten in almost 15 years was from a link in this Community to an external picture in 2014.  Thanks in advance for not using an outside image service!

    PPS Notice that I replaced some numbers in your internal IP address with X and Y.  I prefer to obfuscate IPs like 84.XX.YY.121, 10.X.Y.100, 192.168.X.200 and 172.2X.Y.51.  That lets us see immediately which IPs are local and which are identical or just in the same subnet.  I've removed your txt file in your last post so that no bad guy can try to compromise you.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0 in reply to Rafael Seeck1

    The log shows that you're hitting the Default Block Action, Michael. 

    2022:08:29-15:48:50 portal-2 httpproxy[11475]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="10.X.Y.90" dstip="151.101.65.91" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_HttProContaHsyasNetwo (B Blacklisting)" filteraction="REF_DefaultHTTPCFFBlockAction (Default Block)" size="1587057" request="0xd9f82e00" url="">c.tile.openstreetmap.org/" referer="" error="" authtime="0" dnstime="3" aptptime="285" cattime="0" avscantime="0" fullreqtime="309608283" device="0" auth="2" ua="Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36" exceptions="auth,url,cache,size,patience"

    Please insert a picture of the Edit of the Profile corresponding to ContaHsyasNetwo.  Also, a picture of the "Default content filter action" on the 'Filter Actions' tab of 'Filtering Options'.

    Cheers - Bob

    PS  We can't know if an external site is properly protected. The only malware I've gotten in almost 15 years was from a link in this Community to an external picture in 2014.  Thanks in advance for not using an outside image service!

    PPS Notice that I replaced some numbers in your internal IP address with X and Y.  I prefer to obfuscate IPs like 84.XX.YY.121, 10.X.Y.100, 192.168.X.200 and 172.2X.Y.51.  That lets us see immediately which IPs are local and which are identical or just in the same subnet.  I've removed your txt file in your last post so that no bad guy can try to compromise you.

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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