This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Connect on macOS: Failure import connection

Hi all,

I updated our virtual test-UTM to the latest V9.711 and tried the new Sophos Connect client on macOS because we have a few customers with Macs.

When importing the config-file (.ovpn) from the user-portal I get this error (my translation):

"Fehler beim Importieren der ..." (Error on importing the ...)

and in the events

"Die Verbindung konnte nicht geparst werden - unbekanntes Format" -> (the connection could not be parsed - format unknown)

Could anyone reproduce this errors?

Sophos Is this a bug in the Sophos UTM config generation or in the Sophos Connect client or something else?

BTW the same config-file works without a flaw in Tunnelblick, but for good reasons I don't want that user have to use third party software.

Sophos Home UTM (virtual): 9.711
Sophos Connect for macOS: 1.4.634.1015
macOs: 11.6.5 (Big Sur) an Apple M1
VPN-settings: SSL, UDP/21194, AES-128-CBC/SHA1/2048, comp-lzo

This thread was automatically locked due to age.

Top Replies

JosefBergmann over 1 year ago +1

In the meantime my case got escalated at Sophos Support. Here are some results: the Sophos Connect Client do not support SSL VPN on MacOS (x86 & ARM), as well as Windows ARM, Android, & iOS: Sophos…

Sophos User5658 over 1 year ago

Same issue here with just the Mac client, hopefully there is a solution soon.
Cancel
Vote Up 0 Vote Down

Cancel
Amodin over 1 year ago

You can edit the .ovpn file like in Notepad++ and change "comp-lzo yes" to "compress lzo" in .ovpn file if it's there. This may fix your format error.

OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
(Former Sophos UTM Veteran, Former XG Rookie)
Cancel
Vote Up 0 Vote Down

Cancel
JosefBergmann over 1 year ago in reply to Amodin

Hi Amodin,

I tried your replacement but it does not fix the error.

bye Josef

BERGMANN engineering & consulting GmbH, Wien/Austria
Cancel
Vote Up 0 Vote Down

Cancel
JosefBergmann over 1 year ago in reply to Sophos User5658

I've a first answer now from Sophos Support ...

"Did you try to connect with Tunnelblick"

bye Josef

BERGMANN engineering & consulting GmbH, Wien/Austria
Cancel
Vote Up 0 Vote Down

Cancel
Uwe Kessler1 over 1 year ago in reply to JosefBergmann

Hello,

we have the same problem. macOS Monterey Version 12.3 - Apple M1-chip
Cancel
Vote Up 0 Vote Down

Cancel
JosefBergmann over 1 year ago
In the meantime my case got escalated at Sophos Support. Here are some results:

the Sophos Connect Client do not support SSL VPN on MacOS (x86 & ARM), as well as Windows ARM, Android, & iOS: Sophos Connect client: Compatibility with platforms

Sophos will not change the headline ("IPsec VPN and SSLVPN client, available for Windows and Mac.") or add a disclaimer that would alert SSL VPN MacOS users about the limitation on there SophosConnect download site

Sophos instead recommend OpenVPN (or sometimes Tunnelblick) as a workaround on MacOS

the current Sophos Connect Client for MAcOS (1.4.634.1015) is from 2019, I see no intention to fix this issues in the near future, instead Sophos suggest to vote for a feature request

Its just a shame!
bye Josef

BERGMANN engineering & consulting GmbH, Wien/Austria
Cancel
Vote Up +1 Vote Down

Cancel
Thilo Nesnidal over 1 year ago in reply to JosefBergmann

Hello and thanks for your post.

Besides the OpenVPN client is there any other (paid) client in order to enable IPSec remote access on macos [ARM] to sophos XGs ?

Regards,

Thilo
Cancel
Vote Up 0 Vote Down

Cancel
BAlfson over 1 year ago in reply to Thilo Nesnidal

Hallo Thilo and welcome to the UTM Community!

Yes, UTM, not XG. You will want to post your question in the Sophos Firewall Community.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

Cancel