Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 3 subscribers
  • Views 3167 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Temporarily unavailable

AreshAreshi

Hi,

Today we couldn't access the web admin of our  UTM (9.403-4) from Public IP or from LAN and get the error Service temporarily unavailable. we had to reset the httpd service. we would like to know what has caused the httpd to crash. any idea where and in which logs can we get information regarding this issue?

Thanks



This thread was automatically locked due to age.
Parents
  • 0

    HTTP daemon and System logs are the two I know.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hello Bob,

    Thanks for update,

    I did check the HTTP daemon and couldnot find any error there,

    But in the system massages see lots of this:

    2016:06:28-15:15:12 securitysrv1-2 postgres[9363]: [3-1] ERROR:  could not open relation with OID 950434<132>Jun 28 15:15:12 postgres[9363]: [3-2] STATEMENT:  SELECT sum( suspicious ) as suspicious_sum, sum( exception ) as exception_sum, sum( cached_convicted ) as cached_convicted_sum, sum( cached_clean) as cached_clean_sum FROM r where cast(timestamp as double precision) >= 1467064800 and cast(timestamp as double precision) <= 1467151200

    Any idea if this has something to do with our issue? or what does this means?

    Thanks

Reply
  • 0 in reply to BAlfson

    Hello Bob,

    Thanks for update,

    I did check the HTTP daemon and couldnot find any error there,

    But in the system massages see lots of this:

    2016:06:28-15:15:12 securitysrv1-2 postgres[9363]: [3-1] ERROR:  could not open relation with OID 950434<132>Jun 28 15:15:12 postgres[9363]: [3-2] STATEMENT:  SELECT sum( suspicious ) as suspicious_sum, sum( exception ) as exception_sum, sum( cached_convicted ) as cached_convicted_sum, sum( cached_clean) as cached_clean_sum FROM r where cast(timestamp as double precision) >= 1467064800 and cast(timestamp as double precision) <= 1467151200

    Any idea if this has something to do with our issue? or what does this means?

    Thanks

Children
No Data
Unfiltered HTML