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User losing authentication

We are using STAS and we are running into the issue of our users losing authentication. The screen pops up like the website they are accessing is blocked by web filtering.  We can fix the issue by simply having the user go to an unsecured website such as msn.com and they will be authenticated again and can access the previously blocked address. I am new to this position and Sophos and I am trying to learn this new system as I go.



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