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Webadmin and SSH access stop working

I am using Sophos UTM 9 version 9.403-4.

Recently wedadmin and ssh access will stop working after a day of uptime.

Wedadmin gives me a 503 service temporarily unavailable error and attempts to login through SSH will tell me "access denied".

If I pull the power on the device and then plug it back in to force a restart, all services come back and are available. They will operate fine for about a day or so before not working.

All other services function normally.

Best Regards,

Tyler Hepworth

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0 sachingurung over 8 years ago

Hi Tyler,

Do you face this issue every day? Is it that constant?

Please post the following log files:

1. System messages

2. Service monitor deamon

3. Fallback

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 TylerHepworth over 8 years ago in reply to sachingurung

Yes, it is daily. Here it is less than 24 hours after a reboot and already I cannot access webadmin or SSH. I have to pull the power and restart the system just to get access to the log files that you requested.

You can download the zipped log files here

Best Regards,

Tyler Hepworth
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0 sachingurung over 8 years ago in reply to TylerHepworth

Hi Tyler,

I didn't find anything suspicious in the logs. Is your whole network down or only the Web Admin and SSH services are unavailable?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 TylerHepworth over 8 years ago in reply to sachingurung

Everything else works. Only WebAdmin and SSH are unavailable.
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0 AreshAreshi over 8 years ago in reply to TylerHepworth

Hi,

I have the same issue, but in my case the SSH is working and I can just reset the httpd.

did you get any answer on why this heppens?

Thanks
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0 TylerHepworth over 8 years ago in reply to AreshAreshi

I discovered that my hard drive was bad. I replaced it and all is fine now. I used GSmartControl to inspect the drive.
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0 TylerHepworth over 8 years ago in reply to AreshAreshi

I discovered that my hard drive was bad. I replaced it and all is fine now. I used GSmartControl to inspect the drive.
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0 AreshAreshi over 8 years ago in reply to TylerHepworth

Thank you for your reply,

We have 2 SG230 in Active/passive mode and I had to restart the httpd and get the web amin back online. still dont know why the crash heppens. so I think I should dive deeper in the logs.

Thanks
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0 BAlfson over 8 years ago in reply to TylerHepworth

Hi, Tyler, and welcome to the UTM Community!

Thanks for completing your thread by returning with the solution.

Cheers - Bob

PS We can't know if an upload to an external site like Google is properly protected and that uploads to it were through a strong anti-virus engine. The only malware I've gotten in over 10 years was from an external link to a picture in this forum several years ago. In this case, Sachin was likely the only person to download your file and there is no mechanism here to attach a zip.

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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