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NTP no longer providing for clients

Amodin

9.402-7, and this has been a problem that I noticed since 9.3 update.

None of my client machines, NAS, nothing will now use my UTM for NTP, and nothing was changed on my end to make it stop working.

I tried to disable NTP, reboot and then re-enable it.  Still won't do anything.  No idea what log to look at for NTP failures, and I have been through every one of mine that are showing with data in the log, nothing so far.



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  • Hi,

    I am not sure whether you want to disable NTP on UTM or enable it. If you are trying to enable it, please post the configuration screenshot.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • in reply to sachingurung

    Yeah, I mis-typed my title, but the contents of my post are pretty accurate in what I was conveying.

    I have had NTP enabled on my UTM for a long time, ever since I can remember.  It doesn't work anymore.  I didn't change anything, but clients are not updating their time when they are pointed to the UTM.

    Not sure why something that's been in place for years now, and hasn't changed, then it decided not to work anymore.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • in reply to Amodin

    So I take it that you are stumped beyond belief as to what logs I can check for this failure?  It was working.  Just fine.  Then 9.3 came along, and ever since, my computers and NAS error out on NTP updating.

    OPNSense 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | ATT Fiber 1GB
    (Former Sophos UTM Veteran, Former XG Rookie)

  • in reply to Amodin

    Hi,

    I missed the notification on this post. Do you have Firewall rules to allow custom services? Please check if NTP is allowed.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • in reply to Amodin

    It may be too late now if you've made a lot of changes.  Sometimes an Up2Date process stumbles in updating the configuration, so the first thing I suggest when something stops working is to restore the backup from before the Up2Date that broke something.  At least, you could make a new backup, try the restore trick and then restore the new backup to keep all the changes you made.  Did that work?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • in reply to Amodin

    It may be too late now if you've made a lot of changes.  Sometimes an Up2Date process stumbles in updating the configuration, so the first thing I suggest when something stops working is to restore the backup from before the Up2Date that broke something.  At least, you could make a new backup, try the restore trick and then restore the new backup to keep all the changes you made.  Did that work?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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