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UTM 9.4 with STAS (yet another STAS Thread)

Hello everybody,

today was the first time that I implemented the new STAS from UTM 9.4 at a costumers Network.

As I tested a little bit, everything worked well as exspected. Things I did during the configuration.

-Install STAS Suite on first DC and did some changes with IP Ranges and UTM Ip Adress

-I disabled Logoff detection and set dead entry timeout at 10 hours, so everything is resetted on next business day

-Install STAS Agent on second DC and put in IP address of first DC (STAS Collector)

As far as good... everything worked well. I can see Users logged on over DC1 AND DC2 on the STAST Collector in the advanced tab.

BUT the view in the UTM is completely useless in my opinion. If I am lucky I can see Live Users in the UTM under "Definitions & Users" -> "Client Autentication" -> "Global" but some time I can't see online users and I can't authenticate with STAS.


Can anybody confirm this behaviour? If STAS is not reliable, how should implement it without any trouble?

kind regards

Tobi



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  • Hi Tobi,

    If the issue is intermittent, I will require logs to investigate further. Next time when you face an issue in authenticating with STAS, please post the following information; stas.log, aua.log, which user is facing the issue and the exact timestamp. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • Hi Tobi,

    If the issue is intermittent, I will require logs to investigate further. Next time when you face an issue in authenticating with STAS, please post the following information; stas.log, aua.log, which user is facing the issue and the exact timestamp. 

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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