Hi,
I have Panasonic Smart TV, with netflix bbc iplayer etc.
With enabled Web filtering sometimes does not work sometime yes here is log for my TV
Is not permanently block just sometimes. Any advice ??
Hi Marek,
Did you mean that web control works intermittently ? Please provide me more information to investigate further.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi,
problem is only at TV at PCs or Tablets is all perfect;
Example. This morning I try play Teletubies for kids, and BBC iPlayers said cannot play something is working with internet connection please try it later. Now after 3h is OK.
At tablet is all time OK. Few days before I try play with that and with disabled web filtering is work always.
I will try BBC iplayer at APPLE TV today. And make more test with other apps in TV (Tv say is all conection are OK)
I made few test
Youtube - Works perfect
CineTrailer - Does not work
BBC iPlayer - Sometimes yes / some not
iTV player - Does not work
Few other - Does not work
TV is Panasonic VT60
I exclude TV IP from web filtering and is working now, but I dont think so that is right way how to fix it.
Hi Marek,
Please check the logs for Web Filter and Application Filter by navigating through system> diagnostics> log viewer > Web filter/Application filter.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi Sachin,
here are logs first two are BBC second is CineTrailer
I have now exception for ip 192.168.111.10
2016:05:12-10:31:20 uk httpproxy[12079]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="HEAD" srcip="192.168.111.10" dstip="87.248.210.253" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xd922a000" url="bbcdevice.vo.llnwd.net/.../bUnknown-579bb7ff-ba69-456e-94e9-2c22cb2ad2d8_b05zh6b8_1460372658563.mp4 referer="" error="" authtime="0" dnstime="41" cattime="0" avscantime="0" fullreqtime="33091" device="0" auth="0" ua="Mozilla/5.0(compatible; U; InfiNet 0.1; Viera) AppleWebKit/420+ (KHTML, like Gecko)(avdn/Panasonic.tv.pro4.2013)" exceptions="content,url,ssl,certcheck,certdate,cache,size" content-type="video/mp4"
2016:05:12-10:31:20 uk httpproxy[12079]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="87.248.210.253" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="30070" request="0xd922a000" url="bbcdevice.vo.llnwd.net/.../bUnknown-579bb7ff-ba69-456e-94e9-2c22cb2ad2d8_b05zh6b8_1460372658563.mp4 referer="" error="" authtime="0" dnstime="0" cattime="0" avscantime="0" fullreqtime="34548" device="0" auth="0" ua="Mozilla/5.0(compatible; U; InfiNet 0.1; Viera) AppleWebKit/420+ (KHTML, like Gecko)(avdn/Panasonic.tv.pro4.2013)" exceptions="content,url,ssl,certcheck,certdate,cache,size" content-type="video/mp4"
2016:05:12-08:21:45 uk httpproxy[5824]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="82.112.105.60" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="9004" request="0xde3e400" url="eu.vieraconnect.eu/.../loader.js" referer="" error="" authtime="0" dnstime="716" cattime="26396" avscantime="4548" fullreqtime="163442" device="0" auth="0" ua="U2FsdGVkX1/zFv12ksVSqLHfhQpgATBwLNby4JTv9pLE/Tasgqm1j0VzqmGdzUlRxYO8suojQa1XqQU5CpRsQvpoW3ed071ZFGtoaBhho0o0fqfRKk9dQ2yfS7aMik8wOL6U3nfJMSjvCKNpganSnBntOBtXG/6RUGUuAN/RAir060kHpg9FIUvqcGX2BMBJobKDGk8hJ3nK8n1uSH7CsiBR3NRNZP25VB/keFN0J6dg8b6IXCX4rva86/bmfb46" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" sandbox="-" content-type="application/javascript"
2016:05:12-08:21:45 uk httpproxy[5824]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="192.168.111.10" dstip="82.112.105.60" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="38282" request="0xd6fc5e00" url="eu.vieraconnect.eu/.../logo.png" referer="" error="" authtime="0" dnstime="206" cattime="27410" avscantime="4219" fullreqtime="182899" device="0" auth="0" ua="U2FsdGVkX19M9JdE0XcmVGXz9vOJvu3Md7IW5nzzCyBc+WQIDg6PGZMB8Ib1kpoQDS69T3TdmDrjTYpuf2/a34fulSCWDywncfSo1MnbmBMpAhErqw+a6pAEbQ2oUfBFT3JPqnsfJll5LbY+9+Ulg5FCoHCtTGg9Z4PVBpo6ONjqH5N/OXECUUvexsKx0hudWSolmT2e5iTuE+VH4TeFsXSYEHkivrb6nNAlcQPEM+vz2ULCUeZWXLckY/Fyu4KT" exceptions="" category="9998" reputation="unverified" categoryname="Uncategorized" sandbox="-" content-type="image/png"
Hi,
Looking at the logs, UTM is passing all the web requests. I think the intermittent behaviour is related from the channel server.
Thanks
Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
